Technical Support Engineer

Crest Systems (M) Sdn Bhd; Puchong; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading technology company in Malaysia is seeking a Technical Support Engineer. This role involves providing on-site and remote troubleshooting for high-precision instruments, developing customer relationships, and ensuring optimal system performance. Candidates should have a relevant degree and at least one year of experience. The position offers a collaborative work environment with opportunities for career growth and overseas training. Benefits include a competitive salary, performance incentives, and medical insurance.

Benefits

Attractive salary with generous allowances

Performance-based incentives and annual bonus

Employee medical insurance

Qualifications

• Degree in relevant engineering or science disciplines.
• Minimum 1 year experience in technical support or equipment maintenance.
• Experience with high-precision instruments is an advantage.

Responsibilities

• Provide on-site and remote troubleshooting and maintenance.
• Oversee setup and calibration of sophisticated equipment.
• Develop strong working relationships with key customers.

Skills

Technical problem-solving

Customer relationship management

Analytical thinking

Excellent communication

Education

Degree in Electrical, Electronics, Mechanical, Chemical, Materials, or Biomedical Engineering

Tools

Atomic Force Microscopes (AFM)

Nano Indenters

De-capsulation Systems

Job description

Position: Technical Support Engineer And Senior Technical Support Engineer

Salary Range: RM 3,300 – RM 4,900/month

Industry: Electrical / Electronic Engineering

The Role

Do you thrive on solving complex technical problems? Are you excited by high-tech equipment, advanced measurement systems, and hands-on engineering challenges? At Crest Systems, we power innovation by supporting the technologies that drive the future of semiconductors, electronics, and advanced materials. Be part of a company where your contribution truly makes a difference!

What You’ll Be Doing

• Technical Support & Field Service: Provide on-site and remote troubleshooting, maintenance, repairs, and performance tuning to ensure customer systems are operating at peak efficiency.
• Installation & Commissioning: Oversee the setup, calibration, and start-up of sophisticated equipment including Atomic Force Microscopes (AFM), Nano Indenters, Industrial Microscopes, Wafer Measurement Systems, Contact Angle Systems, De-capsulation Systems.
• Customer Relationship Management: Develop strong working relationships with key customers, becoming a trusted advisor and technical partner.
• Track and manage key performance indicators such as response time, equipment uptime, Mean Time Between Failures (MTBF), and support customers in optimizing Overall Equipment Effectiveness (OEE) through proactive maintenance and system performance improvements.
• Project Coordination: Lead/support project execution, from scheduling to final delivery, ensuring timely and professional completion.
• Cross-functional Collaboration: Work closely with sales, applications, and engineering teams to deliver seamless customer support and system optimization.

What makes this role exciting

• Gain exposure in leading-edge technology and scientific instrumentation used in global R&D and manufacturing.
• Build your career in a company that values continuous learning, technical excellence, and team collaboration.
• Supportive team environment with mentorship and career growth opportunities.
• Platform to apply your engineering background in real-world applications and client solutions.
• Career Growth: Potential for career advancement by demonstrating leadership qualities, excellent communication skills, interpersonal abilities, and strong analytical thinking.
• Overseas Training opportunities, including trips to conferences and other events.

Perks and Benefits

• Attractive Salary with generous allowances.
• Performance-Based Incentives and annual Performance Bonus.
• Employee medical insurance

What You’ll need to Succeed

• Degree in Electrical, Electronics, Mechanical, Chemical, Materials, or Biomedical Engineering — or in Science disciplines like Physics, Chemistry, or Biotechnology.
• Minimum 1 year of experience in technical support or equipment maintenance. Diploma holders with 2-3 years of relevant working experience will also be considered.
• Experience with high-precision instruments (e.g., AFMs, Nano Indenters, De-capsulation Systems) is an advantage.
• Background in semiconductor, electronics, or materials industries is a plus.
• Strong analytical and problem-solving mindset.
• Excellent communication and interpersonal skills — you’ll be working with customers, suppliers, and internal teams.
• Must have own transport and be willing to travel extensively within Malaysia.

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