Technical Support Engineer

Acre Security; Batu Pahat; On-site; MYR 60,000 - 80,000; Full time

Job summary

A global leader in security technology is seeking a Technical Support Engineer to join the GTS Support team. This position involves supporting hardware and software installations, managing technical support using helpdesk software, and performing complex troubleshooting. Candidates should have a Bachelor's degree in technical sciences and strong communication skills in English and German. The role offers opportunities for professional development and competitive rewards.

Benefits

Competitive compensation package

Performance-based incentives

Professional development opportunities

Qualifications

• Bachelor's degree in technical sciences, IT qualifications preferred.
• Experience with database structures and programming.
• Proven ability to deliver technical training.

Responsibilities

• Support hardware and software installations for security products.
• Manage technical support using helpdesk software.
• Document and report identified product issues.

Skills

Excellent communication skills in English

Communication skills in German

Strong understanding of database structures

Analytical competency

Education

Bachelor's degree in technical sciences

Tools

AWS

Azure

C#

Python

SQL

Job description

Position: Technical Support Engineer

Location: Optional locations in our major hubs – Dublin (IE), Stockholm (SE), Karlsruhe (GER) or Paris (FR).

Languages: Excellent communication skills in English and German – any additional language (Italian, Swedish, French, Spanish) will be a plus.

Move Security Forward with Acre

Are you passionate about transforming the future of security? Do you thrive in a collaborative, innovative environment where your contributions drive real impact? If so, Acre Security is the place for you. Join us in making the world a safer place — one innovation at a time.

About Acre

At Acre, we're not just building security solutions — we’re empowering security professionals to adapt and thrive in a rapidly changing world. Since our inception in 2012, Acre has been at the forefront of innovation in access control, visitor management, and intrusion software. Our solutions are trusted by organizations in over 25 countries, delivering smarter, more adaptable, and easier-to-use security technologies that protect what matters most.

Your Impact

Role

We are looking for an amazing Technical Support Engineer to join our dynamic, globally acting GTS Support team. In this role, you will:

• Support hardware and software installations for our security products, with an expanding acre cloud portfolio for Access and Intrusion solutions.
• Manage technical support using helpdesk software.
• Provide solution concepts and helpful guidance for resolution, analysis for complex troubleshooting when needed.
• Perform technical expert training for our customers and contribute to our growing professional service offerings, including customized installation as well as API programming support.

What You’ll Do

In addition to the above, your key responsibilities will include:

• Contribute to in-depth troubleshooting of software and hardware issues, including analyzing log files to ensure high product performance and reliability.
• Collaborate with your Manager and the relevant software and hardware stakeholders to resolve raised issues.
• Work closely with cross‑functional teams to investigate and resolve issues within cloud infrastructures to deliver high‑quality solutions.
• Maintain and contribute to GTS online knowledge base articles.
• Document and report identified product issues ensuring consistent descriptions.

What You'll Bring

To succeed in this role, you'll need:

• A bachelor's degree in technical sciences, with additional qualifications in IT (Cloud/Networks) preferred or comparable knowledge by experience.
• Strong understanding and hands‑on experience with database structures.
• Programming experience would be a plus: cloud platforms like AWS/Azure, CRM/ERP systems, C#, Python, SQL, Flutter, and MongoDB.
• Proven ability to set up and deliver high‑level technical training.
• Experience in creating, updating, and maintaining technical documentation.
• Solid background in project management.
• Analytical competency in combination with a pragmatic realisation mindset.

What’s In It For You

We strive to do more than just match your ambitions — when you join Acre, you'll have access to a range of exciting opportunities:

• Be part of a disruptor – Help move security forward with a company that challenges the status quo and redefines industry standards.
• Learn from industry leaders – Work alongside experts and innovators driving real change in security technology.
• Drive meaningful impact – Your work will directly contribute to pioneering security technologies that protect businesses and communities worldwide.
• Advance your career – Access professional development opportunities, including training programs, mentorship, and industry events.
• Enjoy competitive rewards – We offer a competitive compensation package, performance‑based incentives, and a comprehensive benefits program that reflects your contributions.

Join the Future of Security

At Acre, we’re moving security forward. If you're ready to make an impact in a fast‑moving, innovative industry, we’d love to hear from you.

Acre is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.