Technical Solution & Support Specialist (ID: 13902 | ID: 13900)

PERSOL; Kuala Lumpur; On-site; MYR 50,000 - 75,000; Full time

Job summary

A leading technology solutions provider in Kuala Lumpur is looking for a Technical Solution & Support Specialist. In this role, you will configure and support CRM and telephony solutions, conduct product demos, and troubleshoot system integrations across various channels. Candidates must possess a minimum diploma in IT or engineering with 3–5 years of relevant experience. Strong communication and analytical skills are crucial. An immediate joiner is preferred for this fast-paced environment.

Qualifications

• Minimum of Diploma in IT or related fields.
• 3–5 years of deployment/support experience in CRM or ITSM.
• Hands-on experience with telephony platforms required.
• Familiarity with REST/JSON APIs and testing tools.
• Strong analytical and troubleshooting capabilities.

Responsibilities

• Configure and support CRM, telephony, and ITSM solutions.
• Conduct technical demos and assist in pre-sales activities.
• Troubleshoot and integrate systems across multiple channels.
• Deliver user training and prepare system documentation.

Skills

Analytical skills

Troubleshooting skills

Communication skills

Documentation skills

Adaptability

Education

Diploma in IT, Engineering or relevant courses

Tools

Zoom CC

Ameyo

Freshworks

Teams

Postman

Job description

Technical Solution & Support Specialist

• Technical Support Specialist (CRM) – ID 13900
• Technical Solution Specialist (Telephony) – ID 13902

Key Responsibilities

1. Solution Deployment & Support
   • Configure, deploy, and support CRM, telephony, chatbot, omnichannel, and ITSM solutions.
   • Maintain and enhance telephony and contact centre infrastructure.
   • Support endpoint tools, including PDQ Deploy, Active Directory, MFA, antivirus, and SmarterMail.
2. Technical Consulting & Pre-Sales
   • Conduct product demos, technical walkthroughs, and solution presentations.
   • Assist in pre-sales activities, including proposals, requirement analysis, and solution scoping.
3. Troubleshooting & Integration
   • Work across multiple channels (email, social, mobile, voice) to troubleshoot and integrate systems.
   • Manage API-based integrations using REST/JSON and tools such as Postman.
4. Training & Documentation
   • Deliver user training and post-implementation support.
   • Prepare system documentation, configuration notes, and inventory records.

Requirements

• Minimum of Diploma and above qualifications in IT, Engineering or relevant courses
• 3–5 years’ experience in CRM, telephony, contact centre, chatbot, omnichannel, or ITSM solution deployment/support.
• Strong understanding of cloud-based SaaS applications, SIP, SBC, and IVR flow configuration.
• Hands‑on experience with telephony platforms (Zoom CC, Ameyo, CT Apps, Webex, Teams) and CRM/omnichannel systems (Freshworks, 8x8, Konnect Insights, etc.).
• Familiarity with APIs (REST/JSON) and testing tools like Postman.
• Strong analytical, troubleshooting, communication, and documentation skills.
• Independent, self‑driven, and adaptable in a fast‑moving environment.
• Immediate joiner will be an added advantage