Student Accommodation Services, Manager

Cyberjaya Education Group Berhad; Cyberjaya; On-site; MYR 150,000 - 200,000; Full time

Job summary

An educational institution in Cyberjaya is seeking a Manager for Student Accommodation Services. This role involves overseeing both on-campus and off-campus housing, ensuring safe living conditions, and providing support to students. Key responsibilities include managing daily operations, coordinating housing arrangements, and ensuring compliance with university policies. Candidates should have strong leadership, financial management skills, and knowledge of housing regulations, along with excellent problem-solving and organizational abilities.

Qualifications

• Strong leadership and interpersonal skills required.
• Excellent organizational and problem-solving abilities necessary.
• Expertise in financial management and budgeting is essential.
• Knowledge of relevant health and housing regulations needed.

Responsibilities

• Oversee operations of hostels and accommodations.
• Coordinate housing arrangements for clinical postings.
• Manage room allocations and maintain records.
• Conduct inspections to meet standards.
• Serve as primary contact for accommodation issues.
• Organize orientation sessions for students.
• Develop and enforce hostel policies.
• Ensure compliance with university policies.

Skills

Leadership and interpersonal skills

Organizational skills

Problem-solving abilities

Financial management expertise

Knowledge of health, safety, and housing regulations

Job description

The Manager, Student Accommodation Services is responsible for the strategic and operational management of student housing facilities, including on-campus hostels and off-campus accommodations in Cyberjaya, Muar, Melaka, Manjung, and Sepang. The role ensures that students have access to safe, comfortable, and well‑managed living environments that support their academic and personal development, while maintaining compliance with university policies and local regulations.

Key Responsibilities

Accommodation Management

• Oversee daily operations of university‑managed hostels and off‑campus accommodations.
• Coordinate housing arrangements for students during clinical postings across multiple locations.
• Manage room allocations and maintain accurate occupancy records.
• Conduct inspections to ensure cleanliness, safety, and maintenance standards.

Student Welfare & Support

• Serve as the primary contact for students regarding accommodation issues.
• Address complaints and resolve conflicts, ensuring adherence to hostel rules.
• Organize orientation sessions and foster a positive, inclusive living environment.
• Prepare and manage budgets for accommodation services, including rentals and utilities.
• Monitor occupancy rates, revenue, and expenditure.
• Ensure timely collection of hostel fees and maintain accurate documentation.

Vendor & Facility Management

• Liaise with landlords, property managers, and service providers for off‑campus housing.
• Coordinate maintenance and repairs to minimize disruptions.
• Ensure compliance with health, safety, and fire regulations.

Policy & Compliance

• Develop and enforce hostel policies, including disciplinary procedures.
• Ensure adherence to university guidelines and housing laws.
• Safeguard student privacy and confidentiality.
• Implement safety protocols and emergency response plans.
• Manage crisis situations such as medical emergencies, security breaches, or natural disasters.

Qualifications & Requirements

Skills:

• Strong leadership and interpersonal skills.
• Excellent organizational and problem‑solving abilities.
• Financial management and budgeting expertise.
• Knowledge of health, safety, and housing regulations.