Strategic Sales Operations Lead — Growth & Alignment

Philips; Kuala Lumpur; On-site; MYR 80,000 - 120,000; Full time

Job summary

A health technology company is seeking a Sales Operation Manager in Kuala Lumpur to build long-term customer relationships and manage a unified customer experience. The ideal candidate should have 7–10 years in Key Account Management, strong analytical skills, and expertise in forecasting and performance reporting. This role also requires excellent stakeholder management and problem-solving abilities, with a strong focus on customer-centric strategies.

Qualifications

• 7–10 years in Key Account Management or Commercial Excellence.
• Knowledge of Lean/continuous improvement.

Responsibilities

• Build long‑term customer relationships and align account plans.
• Orchestrate Sales, Marketing, Service, Supply Chain, and Finance teams.
• Manage forecasting, pipeline reviews, and performance reporting.
• Apply Lean to simplify processes and improve execution quality.

Skills

Strong analytical and operational management skills

Forecasting and pipeline management expertise

Excellent stakeholder management

Communication and problem-solving abilities

Customer-centric mindset

Relationship-building skills

Job description

A health technology company is seeking a Sales Operation Manager in Kuala Lumpur to build long-term customer relationships and manage a unified customer experience. The ideal candidate should have 7–10 years in Key Account Management, strong analytical skills, and expertise in forecasting and performance reporting. This role also requires excellent stakeholder management and problem-solving abilities, with a strong focus on customer-centric strategies.