Strategic Growth & Service Excellence Leader

AIA Hong Kong; Cyberjaya; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading insurance company in Cyberjaya is seeking a Senior Manager – Service Excellence. This role involves driving business growth by enhancing service management capabilities. Responsibilities include identifying business opportunities, establishing service frameworks, and directing cross-functional teams for operational efficiency. The ideal candidate has over 10 years of experience in service management, strong leadership skills, and expertise in service excellence within the insurance sector.

Qualifications

• At least 10 years of relevant experience in service management, preferably in insurance or financial services.
• Minimum 5 years in a leadership role within a shared services structure.
• Demonstrated success in building commercial models and managing relationships.

Responsibilities

• Drive business growth and strengthen service management capabilities.
• Identify new business opportunities and build service models.
• Develop and execute growth strategies aligned with organizational priorities.
• Establish end-to-end service management frameworks and monitor KPIs.
• Analyze performance data to generate actionable insights.

Skills

Service management expertise

Stakeholder communication

Analytical skills

Leadership

Education

Bachelor’s Degree in Business Administration or Operations Management

Tools

ServiceNow

Job description

A leading insurance company in Cyberjaya is seeking a Senior Manager – Service Excellence. This role involves driving business growth by enhancing service management capabilities. Responsibilities include identifying business opportunities, establishing service frameworks, and directing cross-functional teams for operational efficiency. The ideal candidate has over 10 years of experience in service management, strong leadership skills, and expertise in service excellence within the insurance sector.