Strategic Account Manager

Ricoh (Malaysia) Sdn. Bhd.; Shah Alam; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading technology solutions provider in Malaysia is seeking a Strategic Account Manager to enhance business development and maintain relationships with enterprise clients. The successful candidate will be responsible for achieving sales quotas while providing excellent customer service. Minimum of 2 years of corporate sales experience is required, preferably with IT solutions or office solutions in large enterprises. Strong interpersonal and communication skills are essential for success in this role.

Benefits

Attractive salary package

Unlimited Outpatient Medical Treatment

Training Provided

Additional EPF contribution

Dental and Medical allowances

Qualifications

• Minimum 2 years of corporate sales or account management experience.
• Experience in selling office or IT solutions in the large enterprise segment.
• Navigating complex client organizations to build rapport with decision makers.

Responsibilities

• Develop business relationships with existing and potential enterprise customers.
• Achieve sales quotas and upsell to existing clients.
• Provide excellent customer service and manage inquiries.

Skills

Account management

Customer service

Communication skills

Sales strategies

Interpersonal skills

Job description

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Attractive Salary package with various commission and incentives

Accelerated growth, Training Provided and Leadership Opportunity

Unlimited Self Outpatient Medical Treatment and Hospitalisation Coverage including Spouse & Children

What we need you to do?

Responsible for the business development & maintain a good relationship with existing and potential large enterprise customers to identify new opportunities.

Achieve assigned sales quota in new business and up sell in existing large enterprise clients with winning strategy.

Be a “subject matter expert” to have strong understanding of the customers' sector and challenges to build a complete total solution to help customers overcome the challenges and achieve better productivity and profitability.

Prospecting to senior/C-Level decision makers to develop new business opportunity.

Develop close and strategic relationships with the customers at all levels, with the aim of translating customers’ business needs into revenue optimisation.

Responsible in providing excellent customer service through responding to customer’s enquiry, scheduling appointments, and tender participation.

Here is what you need to success in this role:

Minimum of 2 years of account management or corporate sales.

Experience in selling office solutions/ IT solutions/ services in large enterprise segment.

Preferably in the software industry or related field will be adding advantage.

Experience in navigating through complex client organisation and establishing excellent rapport at all levels, especially with decision makers and C-level clients.

Experience in project management will be an added advantage.

Excellent interpersonal, customer service and communication skills.

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Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• How many years' experience do you have as an Enterprise Account Manager?
• Which of the following types of qualifications do you have?
• Do you have experience with solution selling methodologies?
• Do you have experience preparing and submitting tenders?
• How many years of field sales experience do you have?
• Which of the following languages are you fluent in?

Ricoh began marketing Plain Paper Copiers (PPCs) in 1981 in North America and Europe. Over the next two decades, Ricoh became a leader in digital office solutions, capitalizing on the global office automation and networking boom. Today, with 81,900 employees and offices in over 150 countries, Ricoh Group has one of the industry's largest sales and support networks. With a turnover exceeding US$22 billion, we are a leading Global 500 company. Ricoh (Malaysia) Sdn Bhd, formerly Inchcape NRG (Malaysia) Sdn Bhd, distributes a wide range of Ricoh products. In line with our expansion, we seek dynamic individuals to join our growing team.

Perks and benefits Additional 3% voluntary EPF contribution Dental Medical Miscellaneous allowance

What can I earn as a Strategic Account Manager