Store Associate

MAP Active; Johor Bahru; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading retail company in Johor Bahru is seeking a Store Associate to oversee retail operations at Converse City Square. The role involves driving sales through exceptional customer service, maintaining store standards, and training team members. Ideal candidates should have at least 3 years of relevant experience, strong leadership abilities, and excellent customer engagement skills. This position offers a dynamic work environment focused on teamwork and customer satisfaction.

Qualifications

• Minimum 3 years of experience in a similar role.
• Ability to engage customers confidently.
• Strong cognitive and mathematical skills.

Responsibilities

• Drive sales following company’s customer service standards.
• Ensure team members are trained to meet sales goals.
• Maintain store appearance and handle merchandise.

Skills

Customer engagement

Sales techniques

Leadership

Training abilities

Problem analysis

Job description

Converse Malaysia is seeking talent for esteemed Store Associate to oversee and execute overall operations of the retail store in Converse City Square.

CUSTOMER SERVICE/SALES

Drives Sales through 100% execution of the company’s 'Customer Service Standards' and the 'Customer First Selling Behaviours' program.

Assists in ensuring that all team members are trained and are using the 'Customer First Selling Behaviours' to deliver sales goals.

Delivers sales goals according to the company standards and strategic plan.

Creates a warm and friendly shopping environment.

Uses selling techniques, as specified within our Selling Behaviours, with each customer to maximize sales.

Learns and uses current Sales Promotions, Product Knowledge, and features and benefits to maximize sales and customer service.

STORE OPERATIONS

Prioritizes tasks; accomplishes tasks in a timely and accurate manner.

Processes customer purchases quickly and accurately at the POS (point of sale) register.

Assists in the recruiting and hiring of the best candidates available for hire.

Understands and can execute all Visual Merchandising programs 100% and on a timely basis.

Ensures that all team members have received Health & Safety training.

Ensures all weekly/monthly checks on Fire Alarm System, Emergency Lighting, and Fire Evacuation Drills are conducted per H&S guidelines and is documented.

Assists in maintaining proper store appearance and standards by cleaning, vacuuming, and straightening merchandise consistently. Additionally, assists in backroom maintenance.

Participates in receipt and placement of merchandise.

INTERPERSONAL SKILLS/PEOPLE DEVELOPMENT

Responsible for timely progress and completion of all training material, taking on additional responsibilities as learning and skills increase.

Helps to ensure that entire team is receiving training on a consistent basis. Assists in the training of all team members on applicable training material.

Evaluates individual team members needs and adapts coaching style to ensure their development.

Leads by example, demonstrating ethical and trustworthy behavior.

Speaks clearly to customers and team members, adapting communication style to the situation and people involved.

Motivates team through a positive and energized atmosphere in store.

LEADERSHIP

Coach and provide feedback to team members to develop their skills.

Communicate in an open and candid manner and explain the “WHY” behind initiatives.

Empower others by delegating tasks and influencing others to accomplish goals.

Inspire others to do their work with willingness and enthusiasm.

Promote team work by encouraging collaborative working relationships.

Model professionalism and the company’s core values; set the example for others to follow.

REQUIREMENTS

Demonstrated leadership ability with at least 3 years of experience in a similar capacity.

Confident and comfortable engaging customers to deliver an elevated experience.

Strong cognitive and mathematical skills, including problem analysis, decision making and financial analysis.