Steward - Hyatt Place Kuala Lumpur Bukit Jalil

Hyatt Group; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading international hospitality company in Kuala Lumpur is looking for a Customer Service professional. The role involves delivering exceptional service, handling guest inquiries, and maintaining cleanliness in kitchen operations. Ideal candidates should have strong communication skills, adhere to hygiene regulations, and maintain high personal presentation standards. Join our team to enhance guest experiences in a dynamic hospitality environment.

Qualifications

• High standards of personal presentation and grooming.
• Adheres to hotel policies on hygiene and safety.
• Ability to respond to changes in the Food and Beverage function.

Responsibilities

• Deliver exceptional guest service at all times.
• Handle guest inquiries and complaints efficiently.
• Maintain cleanliness and sanitation of kitchen areas.

Skills

Customer service

Effective communication

Teamwork

Job description

Summary

• Customer Service – Ensures the delivery of brand promise and provides exceptional guest service at all times by engaging with guests upon arrival and throughout their stay.
• Performs Host duties as requested and required with operational needs in all areas of the hotel.
• Ensures that Guest Satisfaction Survey (HySat) score is achieved or exceeded the corporate target.
• Handles all guests inquiries and complaints in a courteous and efficient manner, following through to make sure problems are resolved exceeding expectations.
• Maintains positive working relationships with guests and colleagues.
• Establishes a rapport with guests maintaining good customer relationships.
• Ensures that minimum brand standards have been implemented.
• Works closely with other Hosts in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
• Be supportive and flexible with other departments, in a spirit of “We work through Teams”.
• Maintains par stocks of all equipment and guest supplies as required.
• Clean and sanitize all kitchen surfaces, dishware, glassware, pots, pans, and utensils.
• Operate dishwashing machinery and manually wash specific items as needed.
• Dispose of waste properly and manage recycling, compost, and garbage bins according to hotel policies.
• Ensure kitchen stations are stocked with necessary supplies, including dishware and kitchen utensils.
• Report any issues with kitchen equipment or dishwashing machines and assist with minor repairs if required.
• Follow hotel health and safety regulations, including proper use of cleaning chemicals and sanitizers.
• Support the Kitchen team with basic prep tasks or other duties as directed.

Qualifications

• § Understands and strictly adheres to Rules and Regulations established in the Associate Handbook and the hotel's policies concerning fire, hygiene, health and safety.
• § Ensures high standards of personal presentation and grooming.
• § Responds to changes in the Food and Beverage function as dictated by the industry, company and hotel.
• § Exercises responsible behaviour at all times and positively representing the hotel and Hyatt International.
• § Attends learning sessions and meetings as and when required.
• § Carries out any other reasonable duties and responsibilities as assigned.