Sr. Executive, Customer Service (Order Management) – Manufacturer Industry

Mason & Co; Sitiawan; On-site; MYR 50,000 - 70,000; Full time

Job summary

A well-established medical device manufacturer in Sitiawan is seeking a Sr. Exec, Customer Care to handle end-to-end customer support, manage order fulfilment and ensure artwork compliance. Ideal candidates will have a degree in business or related fields, 3-5 years of experience in customer care or order management, strong coordination, and communication skills. This role offers a competitive salary, career development opportunities, and exposure to cross-functional teamwork.

Benefits

Competitive salary and career development

Exposure to cross-functional coordination

Training and upskilling opportunities

Qualifications

• Min 3-5 years of experience in customer care, order management, or artwork coordination.
• Familiarity with ERP systems and basic MS Office skills.
• Knowledge of packaging artwork, labeling or regulatory compliance is an advantage.

Responsibilities

• Act as the main point of contact for customers, managing order processing.
• Liaise with internal teams and external suppliers for artwork development.
• Handle customer enquiries, ensuring timely resolution.

Skills

Customer care

Order management

Artwork coordination

Strong communication

Attention to detail

Education

Diploma/bachelor’s degree in business, Supply Chain, Logistics or a related field

Tools

ERP systems

MS Office

Job description

Sr. Exec, Customer Care (Artwork & Packaging) - Medical Device Manufacturer

About the Company

This employer is a well-established medical devices manufacturer, renowned for quality, innovation, and customer service in the healthcare and safety industries.

About the Job

In this position, you will be responsible to provide end-to-end customer care support in a manufacturing environment, managing order fulfilment, customer coordination, and artwork development, and packaging compliance while ensuring compliance with quality and regulatory requirements.

Job Responsibilities

• Acts as the main point of contact for customers, managing end-to-end order processing, delivery coordinator and documentation in the ERP systems
• Liaise with customers, vendors and internal teams (Sales, Planning, Production, Regulatory Affairs, Quality Assurance, Warehouse) for the development and approval of artwork
• Handle customer enquiries, issues, and complaints, ensuring timely resolution and customer satisfaction
• Support artwork and labelling coordination for customer packaging, liaising with RA, QA and suppliers to ensure compliance
• Ensure timely and accurate for the final approved artwork and upload into document control system
• Prepare regular reports and updates to meet the information needs of customers and internal stakeholders

Job Requirements

• Diploma/bachelor’s degree in business, Supply Chain, Logistics or a related field.
• Min 3-5 years of experience in customer care, order management, or artwork coordination, preferably in manufacturing, medical devices, or glove industry.
• Familiarity with ERP systems and basic MS Office skills
• Strong coordination and communication skills to liaise effectively with internal teams and external suppliers/customers
• Attention to detail, accuracy and ability to work under tight timelines
• Knowledge of packaging artwork, labelling or regulatory compliance is an advantage

What’s on offer

• Competitive salary and career development
• Exposure to cross-functional coordination
• Training and upskilling opportunities to enhance professional expertise