Specialist - Technical Support (English Language Support)

Scicom (MSC) Berhad; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading technical support company in Kuala Lumpur is seeking a Specialist for Technical Support focused on English language support. The successful candidate will assist customers and field engineers by diagnosing and resolving technical issues. Key qualifications include strong English language skills, basic Microsoft Office knowledge, and proven troubleshooting abilities. This full-time role offers an attractive salary between RM3,800 and RM4,500, along with performance-related bonuses and benefits including medical coverage and annual leave.

Benefits

Attractive Salary

Performance related bonus

Annual Leave 15 days

Medical Leave 14 days

Medical and hospitalization coverage

Qualifications

• Strong English language skills are necessary for customer support.
• Basic skills in Microsoft Office products required.
• Experience in troubleshooting and supporting technical issues.

Responsibilities

• Assist customers and field engineers in diagnosing technical problems.
• Troubleshoot to identify defective hardware or software products.
• Provide education and guidance to customers on technical issues.

Skills

Strong language competencies in English language

Basic Microsoft Office skills

Working knowledge of Windows Operating Systems and MS Products

Proven ability to troubleshoot Client solutions

Superior customer service skills

Proven ability to learn new and complex technology

Able to prioritize in a fast paced, dynamic work environment

Job description

Specialist - Technical Support (English Language Support)

The Responsibilities of the Role:

• Assist customer and field engineers by diagnosing problems and providing resolution for technical or service-related issues.
• Troubleshooting to identify hardware or software products that are defective.
• Advice and educates customers through combination of experience and guideline documentation to ensure a solution to their technical issues.
• Provides input on recurring customer problems and shares that information with other technical team members when relevant.
• Working with the TAM Team monitors and tracks issues to ensure accurate resolution.
• Monitors own “Open Case” workload and drives to closure.

Skill Requirements:

• Strong language competencies in English language.
• Basic Microsoft Office (Outlook, Words, PowerPoint, and Excel) skills.
• Working Knowledge of Windows Operating Systems and MS Products.
• Proven ability to troubleshoot Client solutions.
• Superior customer service skills
• Proven ability to learn new and complex technology.
• Able to prioritize in a fast paced, dynamic work environment.

The Package :

• Attractive Salary (RM3,800 – RM4,500).
• Performance related bonus for confirmed staff.
• Annual Leave 15 days.
• Medical Leave 14 days.
• Medical and hospitalization coverage.

Experience Required :

• Associate

Location :

• Kuala Lumpur, WP, Malaysia.

Employment Type :

• Full Time.