Specialist / Analyst Billing

DHL; Selangor; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading logistics company in Malaysia is looking for a professional to manage billing incidents and collaborate with development teams. The role requires strong problem-solving skills and at least 3 years of experience in a finance environment. Responsibilities include initial triage for global system incidents, conducting quality reviews, and proposing initiatives to improve efficiency. The ideal candidate must be proficient in English and have advanced skills in Microsoft Windows and Excel. A strong background in Power BI and data analysis is a plus.

Qualifications

• Minimum 3 years experience in a finance environment, preferably in a similar position.
• Proficient in written and spoken communication in English.
• Advanced experience in Microsoft Windows and Excel.
• Experience in Power BI, Query, Automate, Data analysis, and Reporting is a plus.
• Strong problem-solving and analytical skills.
• Self-motivated and highly organized with a high attention to detail.

Responsibilities

• Initial triage and serve as the first point of contact for Global systems incidents, especially Billing.
• Conduct testing and collaborate with development teams on project requirements.
• Define and propose initiatives that improve billing quality and efficiency.
• Execute scheduled maintenance and report activities.
• Collaborate with Team Leaders and Associates to ensure operational targets and compliance.

Skills

Problem-solving

Analytical skills

Communication

Presentation skills

Interpersonal skills

Attention to detail

Tools

Microsoft Windows

Excel

Power BI

Data analysis

Reporting tools

Job description

Job Overview

Initial triage & serve as the first point of contact to gather initial information about an incident related to Global systems & processes, especially Billing, assess its impact & urgency.

Performs basic troubleshooting to attempt to resolve incidents using predefined procedures, knowledge base articles.

Handles system rules maintenance, configuration update according to ticket & work Instructions/SOP.

Performs Scheduled maintenance/reporting activities & monitoring spikes in volumes through checklists & dashboards.

Proactively define initiatives that contribute to yield and improves the quality and efficiency of billing, including the reduction of manual processes. Also to proactively propose innovative solutions for improvement.

Process

Collaborate with the development team to understand project requirements and develop comprehensive test plans.

Design and execute test cases to identify software defects and ensure that all features are thoroughly tested. Perform functional, regression, integration, and performance testing.

Identify and document test scenarios, test data, and expected results.

Clearly communicate bug reports to the development team, providing detailed steps to reproduce the issue.

Prepare and present test summary reports to stakeholders, highlighting key findings and recommendations.

Collaborate with the team to continuously improve testing processes and methodologies.

Collaborate effectively with cross-functional teams, including developers, product owners, and project managers to ensure a shared understanding of testing requirements and objectives.

Execute CRISP controls.

Maintain and Analyze Billing Dashboards.

Problem-solving skills: with the ability to assess the impact of change requests and make informed decisions.

Analytical: Ability to get a complete overview of the project, program and portfolio with the ability to distinguish between various projects and processes within these elements.

Experience in Advance Microsoft Windows & Excel as an end user.

Proficient in written and spoken communication in English.

Results oriented: Providing optimal support to ensure projects, programs and portfolios achieve the best possible results in the most efficient way.

Assertive: Ability to actively participate in tactical discussions with stakeholders and challenge the effective status quo in a constructive manner.

Self-motivated and highly organized with a high level of attention to detail. Minimum 3 years experience in a finance environment, preferably in a similar position and SSC environment.

Able to manage deadlines.

Being innovative and have an open mindset: Constant reflection on the way of working to drive continuous improvements.

Ability to prioritize and multi-task: Taking into consideration strategic requirements and ad-hoc demand.

Big picture thinking, able to understand implications, and mitigate complications.

Experience in Power BI/Query/Automate, Data analysis and Reporting is a plus.

High level of integrity and discretion in handling confidential information.

Strong presentational, interpersonal, and intercultural skills: Able to perform training and present the information effectively.

Responsibilities

• Initial triage & first point of contact for Global system incidents, especially Billing.
• Basic troubleshooting using predefined procedures and knowledge base articles.
• System rules maintenance and configuration update per ticket & SOP.
• Scheduled maintenance, reporting activities & spike monitoring via checklists & dashboards.
• Define and propose initiatives to improve billing quality & efficiency, reduce manual processes.
• Conduct quality review and verification per global SOPs, network policies and external audit controls (CRISP).
• Provide user support for process improvement testing and system implementation.
• Conduct business analysis & trend analysis to support Billing quality & efficiency, leveraging data from various systems.
• Collaborate with Billing Managers, Team Leaders and Associates to ensure operational targets, compliance & continuous service excellence.
• Conduct training & knowledge transfer to team members and stakeholders.
• Stimulate & drive process improvement to increase billing operation efficiency, completeness & quality.
• Propose innovative solutions for sustainable improvement.
• Prepare Billing reporting with data analysis.
• Collaborate with development team to develop test plans, design & execute test cases, perform functional, regression, integration & performance testing.
• Identify & document test scenarios, test data & expected results.
• Clearly communicate bug reports with detailed reproduction steps.
• Present test summary reports to stakeholders with findings & recommendations.
• Continuously improve testing processes & methodologies.
• Collaborate with cross-functional teams for testing requirements & objectives.
• Execute CRISP controls & maintain Billing dashboards.

Qualifications

• Minimum 3 years experience in a finance environment, preferably in a similar position and SSC environment.
• Proficient in written & spoken communication in English.
• Advanced Microsoft Windows & Excel end user experience.
• Experience in Power BI/Query/Automate, Data analysis & Reporting is a plus.
• Strong problem‑solving & analytical skills.
• Self‑motivated, highly organized, with high attention to detail.
• Ability to prioritize, multi‑task & manage deadlines.
• High level of integrity & discretion in handling confidential information.
• Strong presentation, interpersonal & intercultural skills.
• Ability to perform training & present information effectively.

Skills & Tools

• Problem‑solving & decision‑making for change requests.
• Analytical & complete project overview skills.
• Advanced Microsoft Windows & Excel end user proficiency.
• Power BI/Query/Automate, Data analysis & Reporting.
• Strong communication, presentation, interpersonal & intercultural skills.