Spa Therapist

Desaru Peace Holdings Club Sdn Bhd; Bandar Penawar; On-site; MYR 20,000 - 100,000; Full time

Job summary

A luxury resort in Bandar Penawar, Johor, is seeking a Spa Therapist to deliver exceptional wellness services to guests. You will provide massages, facials, and body treatments, ensuring a five-star experience while maintaining the highest standards of hygiene and client care. The role involves conducting client consultations, achieving retail sales targets, and participating in spa events. If you have a passion for wellness and spa therapy, we invite you to apply now.

Qualifications

• Expert knowledge in various massage and therapy modalities.
• Ability to conduct detailed client consultations and customize treatments.
• Strong focus on hygiene and maintaining treatment equipment.

Responsibilities

• Deliver all treatments to exceptional standards.
• Conduct consultations to tailor services to guest needs.
• Maintain cleanliness and hygiene in treatment areas.
• Achieve retail sales targets and recommend relevant products.

Skills

Massage techniques

Client consultation

Retail sales skills

Attention to hygiene

Job description

Desaru Peace Holdings Club Sdn Bhd is looking for a talented Spa Therapist to join our team. In this full-time role, you will be responsible for providing exceptional spa and wellness services to our guests in our luxury resort located in Bandar Penawar, Johor.

The Spa Therapist is responsible for delivering expert massages, facial, and body treatments to guests, with thorough knowledge of various massage and therapy modalities. The role ensures exceptional treatments in line with wellness and hotel brand standards, while maintaining five-star client care, hygiene, and grooming. Spa Therapists are expected to learn product and service protocols to provide effective wellness solutions for guests. Revenue generation through retail, upselling, and cross‑selling to other spa business centers is also part of the role.

Key Duties & Responsibilities

Guest Service & Treatment

Deliver all treatments to an exceptional standard, following wellness protocols and tailoring services to meet individual guest needs.

Conduct detailed consultations with clients prior to treatments, identifying medical history and concerns.

Protect the guest experience by moving quietly in treatment rooms and corridors.

Maintain confidentiality at all times, including personal data and medical information.

Update guest profiles consistently, recording preferences and communicating relevant information to colleagues.

Provide aftercare recommendations at the end of each treatment, linking with client concerns and preparing products for purchase at reception.

Encourage clients to return by recommending ongoing treatment programs and cross‑selling other spa services.

Maintain a strong knowledge of all treatments, packages, promotions, and wellness standards.

Participate in demonstrations and events as required.

Handle guest complaints professionally by reporting them to the Duty Manager promptly.

Retail & Revenue Generation

Achieve retail sales targets as set by the Spa.

Recommend relevant products and services to guests, supporting cross‑sales to other spa business centers.

Use correct quantities of products as specified by manufacturers.

Hygiene, Safety & Equipment Management

Maintain cleanliness, sterilization, and hygiene of all treatment equipment, products, and linens in treatment and preparation areas.

Follow treatment room opening and closing procedures, reporting any maintenance issues to the Duty Manager.

Support Spa Attendants in maintaining cleanliness and hygiene throughout spa facilities.

Attend training on Health and Safety legislation and hygiene standards.

Act responsibly regarding personal safety and the safety of colleagues and guests.

Professionalism & Team Support

Maintain a high standard of personal appearance and hygiene as required by the Team Leader/Manager – Spa.

Be punctual and prepared for all scheduled treatments.

Support all spa departments, including reception and attendant duties, when required.

Adhere to all training set by the Team Leader/Manager – Spa and attend additional courses as necessary.

Perform any additional duties as requested by management.

If you are passionate about spa and wellness and are excited to be a part of our dynamic team, we encourage you to apply now.