Software Application Support

Jobstreet Malaysia; Kuala Lumpur; On-site; MYR 70,000 - 90,000; Full time

Job summary

A leading health-tech software company in Kuala Lumpur is seeking an experienced Application Support Specialist. This full-time role involves assisting clients with system setup, providing ongoing support, and creating knowledgebase articles. The ideal candidate should possess over 6 years of IT and application support experience, excellent communication skills, and a tech-savvy mindset. Join a dynamic team that values customer satisfaction and continuous improvement in the health software industry.

Qualifications

• 6+ years’ experience in IT and application support.
• Ability to manage customer enquiries confidently.
• Punctual, organized, and detail-oriented.

Responsibilities

• Assist customers with system setup and data migration.
• Respond to customer support queries efficiently.
• Create and maintain support articles for knowledgebase.

Skills

Strong English communication skills

Customer service skills

Documentation skills

Tech-savvy

Tools

Excel

Health / Dental applications

Job description

Overview

We are a fast growing Sydney-based health-tech software company and our mission is to deliver Digital Health to clinics and their patients. In this exciting phase of growth, we are looking for like-minded Helpdesk professionals to join our team as we expand and provide exceptional service to more happy customers.

Role Application Support Specialist is multifaceted role responsible for the customer journey: onboarding, on-going support and training.

Qualifications

• 6+ years’ experience in IT + Online Application support (level 2)
• Strong English communication and presentation skills
• Good understanding of Excel and the different application databases
• Tech-savvy, fast learner - proven track record in learning new tools/apps
• Outstanding customer service skills
• Enthusiasm, confidence, positive in presenting to a group of people
• Strong documentation skills with high attention to details
• Ability to manage and field customer enquiries with confidence
• Punctual, organised and attention to detail
• Prior experience: Health / Dental application experience is desirable
• Work ethic with the ability to multitask, in an organised and coherent manner

Key Responsibilities

• Assist new customers with the setup of their system and data migration from previous systems
• Respond to customer support queries
• Create new support articles, maintain and expand knowledgebase
• Working with the product team to troubleshoot potential issues
• Become familiar with our software and any new features
• Internal testing, gather and share customer feedback to the product team
• Help out the software team with various administrative tasks
• Develop an understanding of the health-medical software industry and the different software available
• Build relationships with clients, conduct account reviews and follow-ups with existing clients on a regular basis
• Responding to customer enquiries via our communication channels including social media

Hours

• Full-time, 40 hours
• Ideally: Mon-Fri 8.30am to 5.30pm AEST, and Australian holidays

TO APPLY

1. Please respond with your CV
2. ALL applicants must undertake an online interview (technical & English ability) which takes about 45-60 minutes.

Be careful - Don’t provide your bank or credit card details when applying for jobs. Don\'t transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad.