Shopee Rider Acquisition - Publika Solaris - Rm3000

Tribe Digital; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A technology solutions provider in Kuala Lumpur is seeking a Technical Customer Service Specialist. The role involves providing technical support for electro-mechanical products and ensuring exceptional customer experiences through bilingual communication in Chinese and English. Candidates should have a diploma in engineering and at least one year of relevant experience. This position requires adaptability to rotational shifts and offers a competitive salary package ranging from RM 5,200 to RM 6,000 monthly.

Qualifications

• 1+ year of relevant customer service experience, preferably in engineering or electronics.
• Excellent command of both Chinese and English languages.
• Ability to adapt to rotating day/night shift schedules.

Responsibilities

• Provide technical support for electro-mechanical products.
• Handle technical inquiries and resolve customer issues.
• Coordinate with production and logistics teams for order processing.
• Collect customer feedback to enhance service quality.

Skills

Bilingual communication in Chinese and English

Analytical and problem-resolution skills

Effective communication

Team player

Education

Diploma in Engineering

Job description

Engineering Customer Service – Chinese/English – Shift Work – Sunway Velocity

Role: Technical Customer Service Specialist
Work Setup: Office, Rotational Shifts
Location: Sunway Velocity, Kuala Lumpur
Earnings: RM 5,200 – RM 6,000 monthly

Position Overview:
We need a technically-minded customer service professional who can support our electro-mechanical products and ensure exceptional customer experiences through bilingual communication.

Handle technical inquiries and provide product support.

Coordinate order processing with production and logistics teams.

Resolve delivery issues and after-sales concerns.

Collect customer feedback to enhance service quality.

Adapt to rotating day/night shift schedules.

Ideal Candidate:

Diploma in Engineering field or 1+ year relevant experience.

Excellent command of both Chinese and English.

Strong analytical and problem-resolution skills.

Effective communicator and team player.

Remuneration Package:

Base: RM 3,100 – RM 3,700

Package: Approximately RM 5,200 – RM 6,000

Application Question(s):

This role is based in Sunway Velocity v2 office tower, Cheras. Can you commute to and work from this location?

Can you read and write fluent English and Chinese?

Can you commit to rotational shift which may include midnight and weekend schedules?

Do you have experience in electronics, mechanics, engineering, or at least one year of customer service relevant work experience?

Are you available to start immediately?

If your qualifications and aspirations align with this role, we invite you to apply. Please submit your updated resume via WhatsApp to+60 11-2621 0351 (Jeselyn) for immediate consideration. Shortlisted candidates will be contacted to schedule a virtual interview.

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