Service Manager

Michael Page; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A global provider of analytical services is seeking a qualified service manager in Malaysia. In this role, you will develop operating plans focusing on service revenue growth and oversee a team of service engineers. Suitable candidates should possess a diploma in engineering and a minimum of 10 years of experience in analytical instruments with leadership experience. This position offers opportunities for career growth and exposure to cutting-edge technology in a supportive environment.

Benefits

Career growth potential

Supportive working environment

Exposure to cutting-edge technology

Qualifications

• Minimum 10 years of experience in repair and maintenance of analytical instruments.
• Leadership experience in service teams is required.
• Customer-focused and willing to travel.

Responsibilities

• Develop and execute the annual operating plan for service.
• Manage and guide service engineers for excellent customer support.
• Address customer inquiries and foster strong relationships.
• Analyze service workflows and recommend improvements.

Skills

Analytical skills

Problem-solving

Organizational skills

Leadership skills

Negotiation skills

Customer relationship management

Communication in English

Proficient in MS Office

Education

Diploma or higher in Engineering (Bioengineering/Biomedical/Electrical/Electronic)

Job description

Overview

A global provider of analytical services and solutions, offering field and laboratory support to accelerate scientific outcomes across industries such as biopharma, food, and environmental safety.

Join an MNC Leader in Analytical Instruments and Solutions

Career Growth and Inclusive Culture

Responsibilities

• Develop and execute the annual operating plan for service, focusing on revenue growth, margin, and overall profitability.
• Expand consumables and contract service revenue streams.
• Manage and guide service engineers to ensure exceptional customer support.
• Work closely with commercial leaders to implement service strategies that enhance productivity and efficiency.
• Conduct root-cause analysis for recurring issues and implement preventive measures.
• Oversee physical assets such as tools, test equipment, and service parts, including inventory management and returns.
• Collaborate with application specialists and sales teams to meet customer requirements.
• Address customer inquiries, issues, and complaints promptly while fostering strong relationships.
• Promote effective communication, teamwork, and positive employee relations; motivate and develop team members.
• Drive performance management processes, including goal setting, development planning, and regular reviews.
• Analyze service workflows and recommend improvements.
• Perform other ad-hoc duties as assigned.

Qualifications

• Diploma or higher in Engineering (Bioengineering/Biomedical/Electrical/Electronic) or equivalent.
• Minimum 10 years of experience in repair, maintenance, and installation of analytical instruments, with leadership experience in service teams.
• Strong analytical, problem‑solving, organizational, and leadership skills.
• Skilled negotiator with the ability to build and maintain excellent customer relationships.
• Excellent communication skills in English, both written and verbal.
• Customer‑focused, willing to travel, and able to meet customer timelines.
• Proficient in MS Office (Excel, Word, PowerPoint).

Benefits

• Opportunity to work within a reputable multinational corporation (MNC).
• Permanent employment with career growth potential.
• Exposure to the life science industry and cutting‑edge technology.
• Supportive and professional working environment.

If you are passionate about the life science industry and have the required skills, we encourage you to apply and join a forward‑thinking team.