Service Engineer

SICK; Johor Bahru; On-site; MYR 50,000 - 75,000; Full time

Job summary

A technology solutions provider in Johor Bahru is seeking a proactive Service Engineer to install and maintain integrated systems at client locations. The ideal candidate will possess a diploma in Electrical/Electronics Engineering and 2-5 years of relevant experience. You will engage in troubleshooting, collaborate closely with teams, and ensure customer satisfaction with a strong focus on equipment reliability. This position requires strong problem-solving skills and a commitment to prompt service to minimize downtime.

Qualifications

• Minimum Diploma in Electrical/Electronics Engineering, Computer Engineering, Mechatronics, or related field.
• Minimum 2 - 5 years of experience in a service or technical support role.
• Experience with system integration for manufacturing, logistics, or IT.
• Familiarity with robotics, motion control, or vision systems.
• Hands-on experience with diagnostic tools and software.

Responsibilities

• Install and configure integrated system solutions at customer sites.
• Provide on-site and remote technical support.
• Perform preventive and corrective maintenance.
• Collaborate with teams to deliver tailored solutions.
• Conduct testing and validation of systems.

Skills

Technical support

Problem-solving

Communication skills

Analytical skills

Customer service

Education

Diploma in Electrical/Electronics Engineering

Tools

Diagnostic tools and software

Job description

We are seeking a proactive, technically skilled, and customer-focused Service Engineer– System Solutions to join our team. In this role, you will be responsible for the installation, commissioning, maintenance, and troubleshooting of integrated system solutions at client sites. The ideal candidate demonstrates a strong technical foundation, a passion for solving problems at their root cause, and a genuine commitment to supporting customers with professionalism, flexibility, and urgency tokeep equipment running reliably.

Roles and Responsibilities

Install, configure, and commission integrated system solutions (hardware and software) at customer sites.

Provide on-site and remote technical support for troubleshooting and fault resolution, with a strong focus on identifying and addressing root causes.

Perform preventive and corrective maintenance to maximize system uptime and reliability.

Collaborate with engineering, sales, and customer teams to understand requirements and deliver tailored, effective solutions.

Conduct system testing and validation to ensure optimal performance.

Train end-users and develop clear technical documentation and service reports.

Ensure compliance with safety and quality standards during all service activities.

Maintain accurate and up-to-date service records and documentation.

Identify opportunities to recommend service enhancements or upgrades that benefit the customer.

Respond to customer needs with urgency, including willingness to work beyond normal working hours to minimize downtime and restore equipment functionality.

Job Requirements

Minimum Diploma Holder in Electrical/ Electronics Engineering, Computer Engineering, Mechatronics, or a related field.

Minimum 2 - 5 years of working experience in a service or technical support role, ideally in system integration, automation, or related industries.

Experience in system integration for manufacturing, logistics, or IT infrastructure environments.

Familiarity with robotics, motion control, or vision systems.

Exposure to Industry 4.0 technologies and IloT solutions.

Demonstrated commitment to going the extra mile to restore critical equipment and minimise customer disruption.

Knowledge of automation systems, sensor solution, PLCs, SCADA, or embedded systems (depending on industry focus).

Hands-on experience with diagnostic tools and software.

Strong analytical and problem-solving abilities, with a mindset for identifying root causes and implementing effective solutions.

Excellent communication, interpersonal, and customer-service skills, with a proactive and empathetic attitude.

Willingness to travel frequently, work on-site at customer locations, and occasionally support outside of normal working hours to ensure customer systems remain functional.

Ability to work independently while collaborating within a team.

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