Service Desk Analyst (Japanese Speaker)

DXC Technology; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading IT services company is seeking a Service Desk Analyst in Malaysia. Responsibilities include resolving technical issues for customers by providing support for network, hardware, and software. The ideal candidate should have a diploma or degree and good communication skills in Japanese and English. This role offers a dynamic work environment with opportunities for professional development and flexible leave options.

Benefits

Extensive onboarding resources

DXC Recognition platform for rewards

Flexible leave options

Charitable volunteer days

Employee Assistance Program

Qualifications

• 0-5+ years of relevant technical experience.
• Good communication skill in Japanese.
• Basic speaking skill in English.

Responsibilities

• Single point of contact for troubleshooting and resolving technical issues.
• Provide answers to service and technical inquiries.
• Collaborate with team members to meet service-level agreements.

Skills

Strong communication skills in Japanese

Exceptional customer service skills

Familiarity with case management tools

Education

Diploma or Bachelor's degree

Job description

DXC Technology is a leading Fortune 500 IT services company with $17.7 billion in revenue (FY21) and more than 130,000 colleagues around the world. At DXC, we harness innovation to help planes fly, markets function, and businesses move at the speed of digital commerce. Serving more than 240 of the Fortune 500, we have a 60-year track record of delivering and modernizing the world’s most mission-critical IT systems.

We are seeking a highly motivated individual to join our team as a Service Desk Analyst. The ideal candidate will be responsible for resolving technical issues related to network, hardware and software for both internal and external customers, providing proactive support, and ensuring customer satisfaction.

Key Responsibilities

• Single point of contact for troubleshooting and resolving technical issues for network, hardware and software based on customer needs.
• Provide answers to service, product, and technical inquiries for current and legacy products.
• Offer proactive support to help reduce the occurrence of issues.
• Collaborate with team members to meet service-level agreements (SLAs).
• Communicate effectively in both writing and speech.

Qualifications

• Diploma or Bachelor's degree.
• 0-5+ years of relevant technical experience. Japanese fresh grads without IT background are welcome to apply. We will provide IT trainings.
• Good communication skill in Japanese.
• Basic speaking skill in English.

Skills & Experience

• Strong communication skills in Japanese and exceptional customer service skills.
• Experience in troubleshooting and problem resolution in technical environments over the phone and email in Japanese.
• Knowledge of network, computing hardware, software, and peripheral devices.
• Familiarity with case management tools.
• Demonstrated ability to adapt to a changing and work under high pressure environment
• Willingness to work on a staggered normal working schedule and in Petaling Jaya.

This role offers an excellent opportunity for individuals looking to develop their technical support skills in a dynamic and customer-focused environment.

Our culture and benefits

• Extensive resources to support your onboarding and continual development including DXC University
• DXC Recognition, our global virtual platform that fosters a culture of appreciation and celebration with real-time reward and recognition
• We know that great people refer great people. We will reward you when you bring your friends and family to work at DXC
• More time to do the things you love with flexible leave options, including purchased leave
• Take time to give back with charitable and emergency services volunteer days
• Well-being matters to us and our Employee Assistance Program is there to support you and your family

How to apply & our commitment to you in return

If you would like to be part of a culture that drives innovation, delivers results, rewards performance and encourages ideas, then please press the "Apply Now" button to submit your resume.

In return, we agree to ensure a hiring process that is enjoyable, thorough, and fair. We strive to provide an environment that lets you thrive and show off the very best version of yourself, while learning about us at the same time. Interviews and onboarding are conducted online, as part of us being a virtual-first company.

We are an Equal Opportunity Employer

DXC is proud to be an equal opportunity employer and we welcome submissions from people from all walks of life. We celebrate our diversity and recognise it is the unique contributions of our people that give us our edge. We stand by the ‘bring your whole-self to work’ philosophy. It is our inclusive culture that powers our results, and our company grows only if our people grow.