Senior Sales Manager (Corporate)

Mandarin Oriental Hotel Group Limited; Kuala Lumpur; On-site; MYR 80,000 - 100,000; Full time

Job summary

A luxury hotel group in Kuala Lumpur is seeking a Senior Sales Manager to generate business from corporate and government accounts. The ideal candidate will have at least 5 years of hotel experience and a degree in Hospitality Management. Responsibilities include managing client relationships and ensuring maximum guest satisfaction. Competitive benefits such as health programs and unique learning opportunities are offered.

Benefits

Learning & Development programmes

MOstay programme with complimentary nights

Health benefits and wellness programmes

Higher EPF contributions than the norm

SOCSO & EIS contributions

Public holiday entitlement

Exceptional rest area and engagement activities

Qualifications

• Minimum 5 years of hotel experience.
• Experience in relevant market segment is essential.

Responsibilities

• Generate room business from existing Corporate and potential Government accounts.
• Coordinate customer requirements to achieve maximum guest satisfaction.
• Monitor individual corporate accounts’ production.

Skills

Strong business communication

Selling skills

Effective liaison with corporate accounts

Education

Degree or Diploma in Hospitality Management

Job description

SENIOR SALES MANAGER

Mandarin Oriental, Kuala Lumpur is looking for a Senior Sales Manager to join our Sales & Commerce team. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought‑after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting‑edge of luxury experiences.

Mandarin Oriental, Kuala Lumpur is a luxurious urban resort located in the heart of Kuala Lumpur and enjoys an unrivalled location next to the iconic Petronas Twin Towers, KL Convention Centre, and prestigious Suria KLCC mall.

About the job

Based at the Mandarin Oriental, Kuala Lumpur / within the Sales & Commerce Department in Kuala Lumpur, the Senior Sales Manager is responsible for generating room business from all existing Corporate and potential Government and Embassies accounts, coordinating customer requirements with other departments to achieve maximum guest satisfaction and profitability for the hotel. The Senior Sales Manager reports to the Director of Sales / Director of Commercial Strategy.

As Senior Sales Manager, you will be responsible for the following duties:

• Seek and development of new potential accounts through direct enquiries, etc
• To be fully aware of the potential, buying decisions of all-key accounts, competitive information on rates and volume to allow for specific strategic planning related to such accounts
• To peruse daily arrival and reservations’ report, to be fully aware of clients’ presence in the hotel and make contacts where required
• To be constantly aware of MOKUL occupancy and average rate
• Monitor individual corporate accounts’ monthly production for both MNC and Non MNC account and attend monthly corporate account review meetings
• Responsible for maintaining accurate production statistics on all corporate accounts
• Maintains all client files according to the standards required

As Senior Sales Manager, we expect from you:

• Degree or Diploma in Hospitality Management
• Minimum 5 years of hotel experience
• Experience in relevant market segment is essential
• Able to liaise effectively with corporate accounts
• Strong business communication and selling skills

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work‑life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• EPF (Employees Provident Fund) contributions (higher than the norm)
• SOCSO (Social Security Organisation) & EIS (Employment Insurance System)
• Public holiday entitlement based on Malaysian calendar
• Exceptional rest area & colleagues engagement activities.

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