Senior Manager (Retail & Wellness)

Pharmaserve Alliances; Selangor; On-site; MYR 120,000 - 160,000; Full time

Job summary

A leading retail pharmacy chain in Malaysia is seeking an experienced Retail Operations Leader to oversee multi-store operations. This role entails managing daily performance, driving revenue, and improving customer experience across various outlets. Candidates must possess extensive experience in retail management, particularly in pharmacy chains, with strong leadership and communication skills. This position offers a dynamic work environment committed to operational excellence and innovation.

Qualifications

• 10–15 years experience in multi-store retail management.
• Strong background in Pharmacy chains is highly advantageous.
• Excellent leadership and communication skills required.

Responsibilities

• Lead multi-store retail operations focusing on performance and service quality.
• Drive revenue, profitability, and store KPIs across all outlets.
• Work closely with various departments to achieve business targets.

Skills

Leadership

Commercial acumen

Analytical skills

Customer-centric approach

Job description

Overview

• Lead multi-store retail operations (daily performance, service quality, SOP adherence)
• Drive revenue, profitability, and store KPIs across all outlets
• Lead, coach, and develop Retail Managers, Pharmacists, and Store Teams
• Improve customer experience, retail standards, and service excellence
• Execute promotions, merchandising plans, planograms, and category strategies
• Strengthen stock management, stock turns, expiry control, and replenishment discipline
• Ensure full compliance with MOH/pharmacy regulations, safety, and operational SOPs
• Work closely with Merchandising, SCM, Finance, and Marketing to achieve business targets
• Expand outlets, identify new retail opportunities, and execute store launch readiness

Requirements

• 10–15 years experience in multi-store retail management
• Background in Pharmacy chains (Caring, Watsons, Guardian, Alpro, BIG, AA Pharmacy) is highly advantageous
• Strong commercial acumen and proven P&L responsibility
• Excellent leadership, communication, and team-building skills
• Strong understanding of pharmacy operations, OTC products, and wellness categories
• Analytical and data-driven; able to manage KPIs, dashboards, and performance metrics
• Hands-on, customer-centric, and committed to operational excellence
• Ability to travel nationwide to lead and support store teams