Senior Manager - Process Improvement

NTT DATA Payment Services Sdn Bhd; Petaling Jaya; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading payment solutions provider in Malaysia seeks a Process Improvement Manager to lead internal controls and process improvement initiatives. Ideal candidates should have a robust finance background with at least 7 years of relevant experience, including risk assessments and internal audit exposure. Strong analytical and communication skills are essential. This role involves collaborating with stakeholders to improve efficiency and reduce costs while ensuring compliance with guidelines.

Qualifications

• At least 7 years working experience in a similar capacity.
• Experience in conducting risk assessments.
• Internal Audit (IA) experience is highly preferred.

Responsibilities

• Lead internal control agenda and initiatives.
• Develop and review policies and procedures.
• Communicate project statuses to management.

Skills

Risk assessment

Internal controls design

Process improvements

Stakeholder management

Project management

Analytical skills

Communication skills

Education

Finance/accounting background with professional qualification

Tools

MS Word

MS Excel

MS PowerPoint

MS Outlook

Job description

Add expected salary to your profile for insights

The role does not have any budgetary accountability

Process Improvement and Internal Controls

Lead and own internal control agenda and initiatives of the NTT DATA Group (Malaysia, Thailand & Philippines).

Plan and priorities key / critical process improvement plans for NTT DATA by evaluating the impact.

Develop, review current and future practices on policies, procedures and process flow in line with the Internal Control guidelines and framework as well as improving efficiency/productivity and reducing cost/redundancy.

Key liaison with various stakeholders of the organisation in assessing, tracking and reporting the financial and non-financial benefit of the agreed plan and initiatives.

Partner with the stakeholders to identify gaps and issues by providing recommendations and solutions to comply with the Internal Control guidelines.

Drive and engage stakeholders in developing the Standard Operating Procedure/Blueprint/documentation for retention of knowledge.

Provide management with project status updates, feedback and appropriate reporting on key responsibilities.

Assist in tracking all open audit issues and follow up to ensure proper closure.

Experience

• Experience in conducting risk assessment ;
• Experience in reviewing and designing internal controls
• Experience in implementing process improvements via digitalization, automation and RPA
• Internal Audit (IA) experience is highly preferred and advantageous.

Qualifications

• Finance/accounting background with professional qualification
• At least 7 years working experience (preferably with similar capacity and audit background)

Others

• Strong proficiency in MS Word, Excel, Powerpoint and Outlook

Behaviours for success

• Detail oriented, ability to analyze, provide solutions and to oversee the implementation of agreed initiatives
• Passionate and demonstrate initiatives and able to work independently
• Strong stakeholder management and project management skills
• Excellent interpersonal (verbal and written) communication skills are required to support working in project environments that includes internal, external and customer teams
• Requires strong analytical, conceptual and problem-solving abilities

Showstoppers

• Lack of compliance on company policies and procedures
• Lack of personal integrity

Pay range and compensation package

Salary and compensation details will be discussed during the interview process.

Equal Opportunity Statement

NTT Data Payment Services is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as a Process Improvement Manager?
• Which of the following Microsoft Office products are you experienced with?

At NTT DATA Payment Services, we empower businesses across Southeast Asia with reliable, secure, and innovative payment solutions—both online & offline.

With a strong presence in Malaysia, the Philippines, and Thailand, our reach spans more than 480,000 payment touchpoints across the region. As a one-stop payment solutions provider, we serve businesses of all sizes, from retail to enterprise, delivering seamless transaction experiences backed by over 30 years of industry expertise.

As part of NTT DATA Japan, one of the world’s top 10 global IT service providers, we combine deep local insights with world-class technology and innovation to help businesses grow & succeed in the digital economy.