Senior Manager, Customer Program [Capital Equipment Business Segment]

Celestica; Kulai; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading global manufacturing company seeks a Senior Manager to lead a customer-focused team in Johor. The role includes ensuring customer satisfaction, implementing lean methodologies, and managing financial performance. Candidates should have over 10 years of experience in related fields, strong leadership abilities, and a commitment to continuous improvement.

Qualifications

• 10+ years of relevant experience.
• In-depth knowledge of production processes and tools.
• Ability to lead and manage diverse teams effectively.

Responsibilities

• Leads a significant Customer Focused team.
• Ensures value generation for customers.
• Accountable for financial performance of the business.

Skills

Leadership

Financial management

Customer relationship management

Project management

Lean methodologies

Interpersonal skills

Education

Bachelor's degree in related field

Job description

Responsibilities

JOB RESPONSIBILITIES:

Performs tasks such as, but not limited to, the following:

• Leads a significant Customer Focused team within a site. Has overall business responsibility for the execution of the business of a customer or group of customers.
• The CFT direct reports will include program management and some if not all of SCM (planning and purchasing), engineering, quality and manufacturing operations.
• Any functions not reporting directly will be managed in a matrix management structure.
• Ensures the CFT generates value for the customer from their business with CLS, and seeks to develop customer loyalty.
• Leads the creation and implementation of action plans comprehensively to resolve customer issues.
• Drives continuous improvement in CFT activities using lean and 6-sigma methodologies.
• Plans, manages and controls CFT performance by establishing overall direction and priorities.
• Leads identification of new services to customer.
• Establishes policies and guidelines and evaluates results.
• Allocates appropriate resources, tools, equipment and support to meet customer requirements within the CFT.
• Monitors performance of business execution using MOR and other appropriate metrics.
• Reports on performance to the customer, site management and (where required) GCU Leadership.
• Leads the creation and implementation of action plans to correct out of target conditions.
• Accountable for financial performance of the business. Ensures that all financial metrics (Pricing, service billing, ROIC A/R etc.) are managed within contract and quotation requirements.
• Recommends and manages the CFT budget and financial forecast. Works with the sales/BD on establishing customer prices, either for new business opportunities or periodic (quarterly) pricing reviews.
• Selects employees, assigns objectives, reviews performance and approves employee compensation.
• Coaches for improved performance, approves disciplinary actions and reassigns personnel as necessary to optimize CFT performance.
• Accountable for employee satisfaction improvement within CFT.
• Participates in and often leads cross-functional process improvement groups.
• Supports Corporate or Site-wide initiatives.
• Independently represents company to customer at working/senior level.
• Acts as the senior customer contact under general direction of GCU.

Qualifications

JOB REQUIREMENTS:

• 10+ years of relevant experience
• Bachelor\'s degree in related field, or consideration of an equivalent combination of education and experience.
• Prior experience in the semiconductor equipment industry preferred
• In–depth knowledge of the production processes and the tools and equipment used.
• In-depth knowledge and understanding of the business unit and how decisions impact customer satisfaction, product quality, inventory, on-time delivery and the financial performance of the unit.
• Ability to coordinate a wide variety of resources to meet production quality operational, supply chain and financial targets using CLS Project Management methodology where appropriate.
• Has comprehensively developed skills in the following CLS defined competencies: Personal Attributes, Interpersonal; Business Technical and Leadership Competencies
• Ability to effectively communicate with a wide variety of internal and external customers.
• Ability independently and effectively to lead, manage, mentor, train and motivate a diverse group of employees to achieve challenging targets within tight time deadlines and in a highly dynamic manufacturing environment.

Other Info

• Work Location: Lot 1, Airport Logistics Park, Senai International Airport, 81250 Johor Bahru, Johor
• Working Days / Hours: 8am to 5.30pm (Mondays to Fridays)