Senior IT Administrator

Klanggroup; Selangor; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading technology firm located in Selangor, Malaysia, is seeking an IT Administrator to provide technical support for hardware and software systems. The ideal candidate must have a Diploma/Degree in IT and a minimum of 3 years of experience in a related position. Responsibilities include troubleshooting, ensuring cybersecurity compliance, and collaborating with vendors. Fluency in Mandarin is preferred due to communication needs. The role offers benefits including annual trips, medical checkups, and a positive working environment.

Benefits

Annual Oversea Company Trip

Medical Card Coverage

Free Gym and Badminton Activities

Monthly Departmental Lunch

Employee Engagement Activities

Qualifications

• Minimum of 3 years’ experience as IT Administrator or related position.
• Knowledge of computer systems, printers, and network equipment.
• Solid experience supporting users at 1st, 2nd, and 3rd levels, including remote users.

Responsibilities

• Provide comprehensive technical support for hardware and software.
• Conduct remote troubleshooting and escalate issues as necessary.
• Ensure effective server backup and disaster recovery strategies.
• Collaborate with third-party vendors for maintenance.
• Manage IT licenses and compliance with cybersecurity policies.

Skills

Technical Support

Cybersecurity

Network Management

Windows Support

Remote Troubleshooting

Mandarin Communication

Education

Diploma/Degree in Information Technology or related field

Tools

Office 365

Windows

Storage systems

San/NAS

Job description

Annual Oversea Company Trip (Based on Performance & Company Policy)

Annual Leave Encashment

Annual Medical Checkups

Medical Card Coverage (RM 1 Million)

Medical & Dental/ Optical Claim

Recognition of All Public Holidays in Selangor

Employee Engagement Activities & Festival Celebrations

Free Gym and Badminton Activities

Monthly Departmental Lunch

Free-flow Snacks and Beverages

Afternoon Tea Time is Provided on Weekly Basis

Good and Positive Working Environment

Accommodation is Provided for OutstationEmployees

Corporate Employee PurchaseProgram (CEPP)

Company Uniform Provided

Free EmployeeParking

Responsibilities

Provide comprehensive technical support for hardware, software, network access, and business applications to all onsite end-users.

Conduct remote troubleshooting and elevate critical issues to the technical team as needed.

Ensure effective server backup and disaster recovery strategies are in place.

Collaborate closely with third-party vendors for the deployment and maintenance of hardware, software, and PC assets.

Manage IT Licenses which includes all software such as Office 365 and other software.

Maintain compliance with cybersecurity policies and procedures, focusing on server and system hardening.

Monitor and report on security vulnerabilities, implementing necessary patches and remediation actions.

Document processes and procedures, updating existing documentation, including system and user manuals.

Safeguard the security of the IT environment through regular security patching and firewall management.

Collaborate with internal stakeholders, partners and suppliers to enhance IT service delivery.

Install and maintain essential internal infrastructure components, including servers, routers, switches, and firewalls.

Proactively monitor and address activity security incidents, ensuring timely resolution of potential threats.

Other duties and assignments are to be assigned by the management as and when necessary.

Requirements

Candidate must possess with Diploma/ Degree in Information Technology, Computer Science, or a related field.

Minimum of 3 years’ experience as IT Administrator System, System Administrator, or related position.

Knowledge of computer system, printer and network equipment.

Solid experience of supporting users at 1st, 2nd and 3rd levels including remote users.

Experience in Windows, Storage, SAN, NAS, O365 and virtual environment.

Candidates fluent in Mandarin preferred as job role is required to communicate in Mandarin.