Senior Insurance Support - Member Care and Claims Expert

Cognizant; Kuala Lumpur; On-site; MYR 40,000 - 60,000; Full time

Job summary

A global technology company is seeking a Customer Service Manager in Kuala Lumpur. You will lead a high-performing team to support members during their inquiry and pre-claim processes in the insurance sector. The ideal candidate should have over 3 years of customer service experience, strong communication skills, and the ability to collaborate effectively across departments. This role is crucial for achieving service quality and operational targets.

Qualifications

• 3+ years of experience in customer service.
• Good knowledge of healthcare and medical insurance.
• Strong professional telephone manner.

Responsibilities

• Handle enquiries through phone/live chat and provide service.
• Make recommendations to meet customer expectations.
• Collaborate to allocate resources for service targets.
• Prepare rostering for resource allocation.
• Provide guidance to team members and resolve escalated complaints.

Skills

Customer Service experience in insurance or financial industry

Good communication skills

Strong analytical and problem-solving skills

Collaboration skills with internal departments

Job description

A global technology company is seeking a Customer Service Manager in Kuala Lumpur. You will lead a high-performing team to support members during their inquiry and pre-claim processes in the insurance sector. The ideal candidate should have over 3 years of customer service experience, strong communication skills, and the ability to collaborate effectively across departments. This role is crucial for achieving service quality and operational targets.