Senior Executive, Policy Processing (Motor Class)

Tokio Marine General Insurance; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading insurance company in Kuala Lumpur is seeking a Senior Executive for Policy Processing, focusing on the Motor Class. Responsibilities include ensuring policy accuracy, addressing pending cases, and liaising with various departments. Ideal candidates should possess a Bachelor's degree and preferably hold insurance-related qualifications with a minimum of 3 years' experience in the insurance sector. Strong computer skills and effective communication are essential for this role.

Qualifications

• Bachelor’s degree or professional degree in any field.
• Minimum 3 years’ experience in insurance industry handling Motor class.
• Preferably with insurance related qualification such as AMII, ACII, AII and DMII.

Responsibilities

• Process and check policy/endorsement to ensure accuracy.
• Attend to Straight Thru Process (STP) pending and failed cases.
• Liaise with Marketing/IT/UW for discrepancies.

Skills

Computer skills (Word and Excel)

Effective written and communication skills

Problem-solving skills

Education

Bachelor’s Degree or professional degree

Insurance-related qualification (AMII, ACII, AII, DMII)

Job description

Senior Executive, Policy Processing (Motor Class)

• Process and check policy/endorsement to ensure accuracy of the data captured.
• Attend to Straight Thru Process (STP) pending and failed cases.
• Check and ensure refund premium are processed accurately.
• Check/verify/rectify Client Data records.
• Update and Maintain table set up related to Motor and Client.
• Attend to incoming mails/ submissions / correspondence.
• Maintain and organize submissions into the document management system.
• Liaise with Marketing / Branch for any discrepancies and/or incomplete documents.
• Liaise with IT / UW to resolve any discrepancies related to system glitches.
• Provide guidance / coaching to team members related to STP handling.
• Provide operational requirement and perform User Acceptance Test (UAT) for new products / system enhancement / bugs.
• Perform any other duties as may assigned by the supervisors.

Requirements

• Bachelor’s Degree or professional degree in any field.
• Preferably with insurance related qualification such as AMII, ACII, AII and DMII.
• Minimum 3 years’ experience in insurance industry handling Motor class.
• Computer skills i.e. Word and Excel.
• Effective written and communication skills.
• Excellent problem-solving skills and ability to think critically.