Senior Executive/Assistant Manager, Business Analyst

CTOS; Selangor; On-site; MYR 60,000 - 90,000; Full time

Job summary

A leading digital credit solutions provider in Malaysia is seeking a Senior Executive / Assistant Manager, Business Analyst to transform business goals into actionable insights. The ideal candidate will analyze performance trends to drive sales growth, collaborate with stakeholders for sales optimization, and manage end-to-end reporting. A bachelor’s degree and a minimum of 3 years in a sales-focused role are required. Strong data analysis skills and proficiency in tools like Power BI and Excel are essential. Join a company that empowers businesses to make sound credit decisions.

Qualifications

• Minimum 3 years of experience in a sales- and operations-focused role such as Business Analyst or Performance Management.

Responsibilities

• Analyze performance trends to support decision-making across multiple departments.
• Gather and report sales-related information to enhance productivity.
• Optimize sales processes to achieve effective revenue generation.
• Utilize data analysis for identifying trends to improve sales performance.
• Monitor sales strategies and recommend improvements.

Skills

Data analysis proficiency

Microsoft Power BI

Excel

Communication skills

Interpersonal skills

Education

Bachelor’s degree in Actuarial Science, Business Administration, Mathematics, or a related field

Tools

Power BI

Excel

Project management tools

Job description

CTOS Digital is a key player in ASEAN credit reporting landscape, enabling digital credit solutions through strategic investment and innovation. We empower individual and business with the confident to make sound credit decision through access to data and insights at greater ease and speed.

Are you driven by turning data into meaningful insights that shape business performance?

We’re looking for a Senior Executive / Assistant Manager, Business Analyst to play a key role in transforming business goals and KPIs into clear, actionable insights that support decision‑making across sales, customer success, and operations.

In this role, you’ll help drive sales growth by analysing performance trends, strengthening sales processes, and supporting strategy development. You will work closely with internal and external stakeholders to gather, analyse, and interpret data—ensuring timely insights that optimise sales effectiveness and contribute to achieving business objectives.

Here’s How You Will Add Value:

• Work closely with sales, operations and cross‑team (product, marketing, finance) stakeholders to understand business goals, KPIS, needs, challenges and opportunities for improvement.
• Gather, analyse and report sales related information to increase sales productivity, performance and ensuring alignment with business objectives and growth priorities (short, mid and long term)
• Optimize every aspect of the sales process to achieve maximum efficiency, productivity and effective revenue generation and strong customer satisfaction (LTV) together with Senior Head/GM of Strategy, Partnership and Innovation.
• Utilize data analysis to identify trends, patterns and opportunities to enhance sales performance and ROI.
• Continuously monitor and evaluate the effectiveness of sales strategies through data and work closely with key stakeholders to provide recommendation for improvements.
• Productivity management insights: revenue, incentives and CPA
• Customer Insights: segment propensity, feedback, trends, purchases, ARPU, Cross‑Up Selling potential and opportunities.
• Manage end‑to‑end reporting, business presentation, business papers and dashboard updates in a timely manner to ensure that business stakeholders have sufficient information to run their business effectively. Important to ensure Commercial performance dashboards are updated in real time and from a single source of truth.
• Implement strategies & solutions to streamline sales processes, increase efficiency of sales and operations team together with key stakeholders.

What you’ll need to succeed:

Qualifications

• Bachelor’s degree in Actuarial Science, Business Administration, Mathematics, or a related field

Work Experience

• Minimum 3 years of experience in a sales- and operations-focused role such as Business Analyst or Performance Management

Skills & Competencies

• Strong proficiency in data analysis and reporting tools: Excel, Microsoft Power BI (and/or Looker, Tableau), as well as Word, PowerPoint, SFDC, and project management tools
• Strong analytical mindset with the ability to translate complex data into clear, actionable insights
• Strong operational discipline with excellent attention to detail
• Strong communication and interpersonal skills, with the ability to collaborate effectively with cross‑functional stakeholders