Senior Desktop Support Engineer

Fragomen; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A global law firm in Kuala Lumpur is seeking an experienced Desktop Support Specialist to provide technical support for hardware, software, and applications. The role involves diagnosing issues, monitoring incident reports, and collaborating with vendors. Applicants need a degree in computer science and at least 5 years of relevant experience. The company offers excellent training and flexibility to ensure a supportive work environment. Interested candidates are encouraged to apply with a cover letter and CV.

Qualifications

• 5+ years of experience in applications support.
• Ability to support video, audio and web conferencing.
• Experience with Laptop and Desktop Imaging.

Responsibilities

• Act as an escalation point for customer support requests.
• Diagnose and repair hardware, software, and system failures.
• Monitor and update incident tracking tickets.

Skills

Technical support

Multitasking

Customer service

Education

University degree in computer science or related field

Tools

VPN clients

Job description

A global law firm in Kuala Lumpur is seeking an experienced Desktop Support Specialist to provide technical support for hardware, software, and applications. The role involves diagnosing issues, monitoring incident reports, and collaborating with vendors. Applicants need a degree in computer science and at least 5 years of relevant experience. The company offers excellent training and flexibility to ensure a supportive work environment. Interested candidates are encouraged to apply with a cover letter and CV.