Senior Data Analyst — Customer Experience Insights

ZALORA Group; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading online fashion platform in Kuala Lumpur is seeking a Senior Data Analyst to enhance customer experiences through robust data analysis and strategic recommendations. This role involves developing advanced reporting solutions, automating workflows, and addressing customer feedback to improve satisfaction. The ideal candidate will have a Bachelor’s degree, at least 3 years of experience, advanced Excel skills, and familiarity with BI tools like Tableau or Looker. A collaborative mindset and strong leadership abilities are essential. The position offers an opportunity to impact customer experience significantly.

Qualifications

• 3+ years of experience in Customer Experience or project management roles.
• Proficiency in tools for automation and data reporting.
• Strong analytical skills with a focus on improving customer satisfaction.

Responsibilities

• Develop and manage reporting and analytics dashboards.
• Automate data collection and processing workflows.
• Analyze customer feedback and implement changes.
• Support regional customer experience strategy development.
• Identify and implement process improvements.
• Resolve escalated customer issues efficiently.

Skills

Data analysis

Excel (advanced)

Leadership skills

Communication

Customer experience

BI tools (Tableau, Looker)

Education

Bachelor’s degree in Business or Marketing

Tools

Tableau

Looker

Job description

A leading online fashion platform in Kuala Lumpur is seeking a Senior Data Analyst to enhance customer experiences through robust data analysis and strategic recommendations. This role involves developing advanced reporting solutions, automating workflows, and addressing customer feedback to improve satisfaction. The ideal candidate will have a Bachelor’s degree, at least 3 years of experience, advanced Excel skills, and familiarity with BI tools like Tableau or Looker. A collaborative mindset and strong leadership abilities are essential. The position offers an opportunity to impact customer experience significantly.