Senior Customer Service Operations Executive

iFAST Global Hub AI Sdn Bhd; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A financial services company in Kuala Lumpur is looking for an Operations Executive to manage outbound calls, addressing customer inquiries related to MPF administration. Responsibilities include providing professional responses, documenting interactions, and coordinating with other departments. Ideal candidates should hold a Process Diploma or higher, be fluent in English, Mandarin, and Cantonese, and possess a positive, proactive attitude. Fresh graduates are welcome. This full-time position requires working on-site and offers various perks including insurance and annual leave.

Benefits

Employee Share Options / Performance Shares

0% sales charge for unit trust investments

Snacks & Beverages

Access to relaxation rooms

Participation in yearly activities

Competitive salary packages

Annual Salary Review and Yearly Bonus

Comprehensive insurance coverage

Monthly sports allowance

Free training opportunities

21 days of annual leave

Qualifications

• Fresh graduates are encouraged to apply.
• Ability to remain calm under pressure is essential.
• Working experience in customer service (outbound role) is a plus.

Responsibilities

• Conduct outbound calls to follow up on outstanding transactions.
• Provide professional and accurate responses to customer inquiries.
• Document and track all interactions with clients.

Skills

Customer service experience

Multitasking

Positive attitude

Fluent in English, Mandarin, Cantonese

Education

Process Diploma or higher

Job description

Conduct outbound calls to MPF Scheme Employer/Employee to follow up on outstanding transactions, requests or documents.

Provide professional, accurate, and solutions-oriented responses to customer inquiries, ensuring a positive client experience.

Deliver timely and effective support to clients, addressing inquiries and resolving issues related to MPF administration through both verbal and written communication.

Document and track all interactions and ensure all follow-up actions are completed as required.

Liaise with other departments to handle customer inquiries and follow-up, which may require further supplementary information or investigation.

Take ownership of ad-hoc projects and tasks as assigned, contributing to the continuous improvement of customer service operations.

Job Requirements

• Process Diploma or higher educational qualification.
• Fresh graduates are encouraged to apply.
• Working experience in customer service (outbound role) is a plus.
• Ability to multitask and manage time effectively in a fast-paced environment.
• A positive, proactive attitude with the ability to remain calm under pressure.
• Excellent command of spoken and written English, Mandarin and Cantonese to effectively communicate with Mandarin and Cantonese-speaking internal or external parties.
• Willingness to work on Malaysia public holidays, following the Hong Kong public holiday schedule.
• 5.5-day work week: Monday to Friday (full day) and Saturdays (half day).
• 100% work in office.

Perks and Benefits

• Employee Share Options / Performance Shares: The company introduced the Share Options / Performance Shares Plan to recognize employees' contributions and achievements in the growth of the company.
• Investment: 0% sales charge for unit trust & 50% staff rebate on front end charges for stocks and ETFs * if you invest through our platform.
• Snacks & Beverages: Enjoy a variety of snacks and drinks from vending machines, including fresh-brewed espresso, Americano, and more from the coffee machine. Additionally, we have a weekly Breakfast Day and Fruits Day!
• Relaxation: Access to a relaxation room equipped with massage chairs at all times to help you relieve tiredness and stress.
• Yearly Activities: Participation in outdoor activities, celebrations during festive seasons, and more exciting events!
• Remuneration Package: Competitive salary packages that are well above market rates for those with the right potential.
• Annual Salary Review and Yearly Bonus: Both processes will be conducted depending on the company's performance and individual work performance.
• Coverage: Comprehensive insurance along with Medical, Dental & Optical coverage.
• Allowances: Monthly sports allowance, Enjoy yearly department gatherings, and welcome lunches for new staffs.
• Training: Benefit from free external and internal training providers, ensuring continuous learning and development.
• Annual Leave: Entitlement to 21 days of annual leave.

These benefits are designed to enhance your overall well-being and ensure a rewarding working experience with us.

Unlock job insights

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• Which of the following Microsoft Office products are you experienced with?
• Which of the following languages are you fluent in?
• Are you available to work outside your usual hours when required? (eg. weekends, evenings, public holidays)
• How much notice are you required to give your current employer?

What can I earn as an Operations Executive