Senior Client Operations Officer, Depository Operations Services

CACEIS; Putrajaya; On-site; MYR 80,000 - 120,000; Full time

Job summary

A global asset servicing firm in Putrajaya is seeking a Senior Client Operations Officer to oversee daily operations in transaction management and depositary services. This role demands a Bachelor degree and at least 2 years of experience in custody or transaction management. You will ensure timely and accurate processes, respond to client queries effectively, and train junior staff. This position offers the opportunity to work in a dynamic environment contributing to high-quality asset servicing solutions.

Qualifications

• Minimum of 2 years of experience in Transaction Management and/or Custody.
• Knowledge in Depositary Operation Services systems.
• Good interpersonal skills and networking abilities.

Responsibilities

• Accurate and timely input and validation of transaction reconciliation logs.
• Respond to queries and propose solutions.
• Act as a partner to junior team members in training.

Skills

Microsoft Excel

VBA

Python

Interpersonal skills

Education

Bachelor Degree / BSc Degree or equivalent

Tools

E-Font

Casiopay

Job description

Job Description

CACEIS Malaysia has been a cornerstone of asset servicing since 2008, evolving into a trusted hub of operational excellence within the global CACEIS network. Strategically located in IOI City, Putrajaya, the company employs over 1,200 skilled professionals, providing a broad spectrum of services to institutional clients across Europe. These services include Custody & Cash Clearing, Fund Administration, Fund Distribution, Master Data Services, Market Solutions, Group Invoicing, Reconciliations and Private Equity & Real Estate Solutions. As a centre of excellence, CACEIS Malaysia plays a pivotal role in driving the scalability of global operations, enhancing service quality, and implementing standardized processes to meet the diverse needs of its clients. The dedicated team in Malaysia is committed to delivering reliable, high-quality solutions that empower clients to thrive in a dynamic and competitive financial landscape.

The Senior Client Operations Officer, Depositary Operation Services PERES Malaysia is responsible for the accurate and timely operation of agreed day‑to‑day processes supporting the transaction management, cash & security tracking, document management and ownership verification functions across the range of PERES structures supported by the business, and for reviewing the work of other administration team members in support of the ‘maker checker’ process control function.

Working hours: 9:00am-6:00pm / 12:00pm-9:00pm (Malaysia time)

Region: Luxembourg

Teletravail: unauthorized

What will you do?

• Accurate and timely input and validation of manual entries to cash and transaction reconciliation logs, collation of investment/divestment papers, and presentation metrics and control data.
• Ensure essential checks are complete and any outstanding items are recorded and cleared.
• Respond to all queries and in a timely and effective manner and propose solutions for consideration with the agreed governance and change framework.
• Ensure activities and controls are documented in comprehensive procedures and support the governance and control of the team through the application of professional awareness risk mindset.
• Act as partner to junior team members (COO and intern) in training them to understand the basic processes and guidelines.
• Pro‑actively propose ideas/recommendations to enhance processes for increased efficiency in service delivery.
• Responsible for supporting the supervisor in guiding the team and serving as the main contact when supervisor is unavailable.

Application Criteria

• Starting date 01/04/2026
• Position with management
• Minimum level of study: Bachelor Degree / BSc Degree or equivalent
• Training / Specialization: Tertiary education in relevant background: Accounting, Finance, Investment Banking, etc.
• Minimum of 2 years of experience in Transaction Management and/or Custody
• Knowledge in Depositary Operation Services system: E-Font, Casiopay or equivalent applications
• Microsoft Excel and other Microsoft Office applications
• Knowledge in fund and general administration procedural
• Minimum experience level 3-5 years
• Understanding of and adherence to escalation protocols at all times
• Ability to prioritize and manage team workloads in meeting strict datelines
• Good interpersonal skills and networking abilities with sub‑custodians and internal departments
• IT tools: Additional automation skills such as VBA, Python, Macro and etc.
• Languages: English

CACEIS

CACEIS is the asset servicing banking group of Crédit Agricole dedicated to asset managers and institutional investors. Through offices across Europe, North and South America and Asia, CACEIS offers a broad range of services covering execution, clearing, forex, securities lending, custody, depositary, fund administration, fund distribution support, middle‑office outsourcing and issuer services. CACEIS is a consolidator in the European asset servicing market and posts sustained growth in its business activities. The group holds €5.3 trillion in assets under custody and €3.4 trillion in assets under administration (figures as of 31 December 2024). By working every day in the interest of society, we are a Group committed to diversity and inclusion and place people at the heart of all our transformations. All our job offers are open to persons with disabilities.