Senior Application Support & Platform Reliability Lead

Asia Recruit; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A technology recruitment firm in Kuala Lumpur is looking for a Technical Support Specialist to provide comprehensive first and second-level support for the Learning Experience Platform (LXP). You will troubleshoot issues, conduct user training, and maintain system documentation. Excellent problem-solving skills and experience in handling technical queries are essential. Collaboration with cross-functional teams is required to enhance platform performance. Competitive salary and a supportive work environment are offered.

Qualifications

• Experience in providing technical support for software applications.
• Strong troubleshooting skills with an ability to diagnose issues effectively.
• Ability to conduct user training and maintain documentation.

Responsibilities

• Provide first and second-level support for the LXP.
• Monitor system performance and conduct regular maintenance.
• Diagnose and resolve application issues with development teams.
• Conduct training sessions for effective use of the LXP.
• Maintain records of support activities and issue resolutions.
• Work with cross-functional teams to implement platform enhancements.
• Ensure security compliance with best practices and regulations.
• Manage and document incidents, ensuring timely resolution.

Job description

A technology recruitment firm in Kuala Lumpur is looking for a Technical Support Specialist to provide comprehensive first and second-level support for the Learning Experience Platform (LXP). You will troubleshoot issues, conduct user training, and maintain system documentation. Excellent problem-solving skills and experience in handling technical queries are essential. Collaboration with cross-functional teams is required to enhance platform performance. Competitive salary and a supportive work environment are offered.