Senior APAC HR Operations Leader

II-VI UK, Ltd.; Penang; Hybrid; MYR 70,000 - 100,000; Full time

Job summary

A leading global HR services provider seeks an experienced HR professional to deliver expert-level HR service across APAC. The role requires extensive knowledge in HR case management, including handling escalated cases and VIP requests while maintaining exceptional service standards. Candidates should possess expertise in managing complex HR cases and a Bachelor’s degree. This position offers hybrid working arrangements and several career development opportunities.

Benefits

Career development opportunities

Hybrid working arrangement

Modern technology stack

Qualifications

• 5-6+ years in HR operations with demonstrated progression in case complexity.
• Expertise in HR case management across multiple APAC jurisdictions.
• Advanced HRIS experience with expert-level system navigation.

Responsibilities

• Handle HR cases from routine inquiries to complex cases requiring specialized knowledge.
• Deliver exceptional customer service leveraging extensive experience.
• Champion process excellence by identifying improvement opportunities.

Skills

Fluent English

Communication skills

Cultural intelligence

Expert efficiency

Education

Bachelor's Degree

Tools

Advanced HRIS

Enterprise ticketing systems

Job description

A leading global HR services provider seeks an experienced HR professional to deliver expert-level HR service across APAC. The role requires extensive knowledge in HR case management, including handling escalated cases and VIP requests while maintaining exceptional service standards. Candidates should possess expertise in managing complex HR cases and a Bachelor’s degree. This position offers hybrid working arrangements and several career development opportunities.