Senior Account Manager (Luxury Category)

ZALORA Group; Kuala Lumpur; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading online fashion marketplace in Kuala Lumpur is seeking a Senior Executive in Key Account Management to drive brand growth and build strategic partnerships with top sellers. The ideal candidate will have a bachelor's degree, 2-4 years of relevant experience, and strong negotiation and data analysis skills. This role offers a unique opportunity to shape the marketplace strategy in a multicultural environment.

Qualifications

• 2-4 years’ experience in business development, category/account management, e-commerce, or retail.
• Exposure to the beauty and/or luxury industry preferred.
• Excellent command of English; Mandarin is a plus.

Responsibilities

• Manage key sellers to drive long-term and short-term business goals.
• Align campaign objectives with sellers and work with internal teams.
• Monitor and analyze key metrics to identify trends and root causes.

Skills

Negotiation skills

Data analysis

Stakeholder management

Communication skills

Teamwork

Education

Bachelor’s degree in Business, Marketing, Finance, Analytics, or related fields

Tools

Excel

Google Sheets

Job description

We are looking for a Senior Executive, Key Account Management based in Kuala Lumpur, Malaysia to join our marketplace team. The primary focus in this role is to drive the overall growth of our key brands and sellers in Zalora. You will work closely with the Regional Category Manager to scale, grow and build strategic partnerships with top sellers.

Responsibilities

• Managing key sellers to drive long-term and short-term business goals while aligning with branding image. To establish strong relationships by being the go-to person to support their business needs.
• Aligning campaign objectives with sellers, and working closely with the internal team to integrate into ZALORA’s marketing calendar and run post-campaign analysis.
• Monitor and analyze key metrics (NMV, conversion, AOV, traffic, availability) to identify trends and root causes; develop and execute corrective action plans.
• Create and execute a strategic plan that delivers on business opportunities both for ZALORA and the seller with accurate forecasting and internal performance tracking.
• Produce daily/weekly/monthly performance reports for senior management visibility.
• Improve operational levers with sellers and internal teams to enhance customer experience (SLA, fulfillment, cancellations/returns).
• Review seller catalogs for competitive assortment and demand fit; ensure content meets ZALORA guidelines and coordinate fixes.
• Coach and train junior team members on seller management best practices, tools, and processes.

Requirements

• Bachelor’s degree in Business, Marketing, Finance, Analytics, or related fields.
• 2-4 years’ experience in business development, category and/or account management, e-commerce, or retail; exposure to the beauty and/or luxury industry preferred.
• Proven track record in negotiation (promotions, investment, contracts), JBP ownership/support, and revenue-driving campaign execution is a must.
• Excellent command of English; Mandarin is a plus.
• Advanced working knowledge of Excel/Google Sheets preferred; strong with data analysis and insights storytelling.
• Great interpersonal and communication skills; strong stakeholder management and influence.
• Exceptional time management, attention to detail, high ownership, and problem-solving skills (able to identify root causes via data and propose practical solutions).
• Willingness to work in a multicultural environment; team player with a coaching mindset.

The ZALORA Story

ZALORA is Asia’s Online Fashion Destination. Founded in 2012, the company has a presence in Singapore, Indonesia, Malaysia, the Philippines and Hong Kong. ZALORA is part of Global Fashion Group, the world's leader in online fashion for emerging markets. ZALORA offers an extensive collection of top international and local brands and products across apparel, shoes, accessories, and beauty categories for men and women. Offering up to 30-day free returns, speedy deliveries as fast as 3 hours, free delivery over a certain spend, and multiple payment methods including cash-on-delivery, ZALORA is the online shopping destination with endless fashion possibilities.

ZALORA is not obligated to accept resumes from any third parties on behalf of potential candidates for any position (advertised or otherwise) by any means, unless ZALORA has executed a written agreement with such third party and has expressly requested such third party for candidate referrals. Third parties who provide unsolicited resumes of candidate(s) shall waive and forfeit all rights to claim for any placement fees or referral fees in the event that such candidate is eventually engaged or employed by ZALORA or Global Fashion Group.