Security Ops - Authentication Engineer

Eli Lilly and Company; Petaling Jaya; On-site; MYR 164,000 - 247,000; Full time

Job summary

A global healthcare leader in Petaling Jaya is seeking a Security Ops Engineer. The role is vital for ensuring secure access to enterprise resources and supporting identity services. Ideal candidates will have a Bachelor’s in a technical field, 1-3 years of relevant experience, and skills in technologies like Okta and Active Directory. The job requires strong analytical and communication abilities, along with critical thinking skills. Join a mission-driven team committed to making life better for people worldwide.

Qualifications

• 1-3 years of proven experience in supporting Identity and Access Management services.
• Experience with IT service management (ITIL) is preferred.
• Understanding of authentication and authorization technologies.

Responsibilities

• Execute incident management processes for Identity services.
• Continuously monitor IAM authentication systems performance.
• Respond to system alerts and troubleshoot issues.

Skills

Identity and Access Management

Analytical reasoning

Communication skills

Critical thinking

Education

Bachelor’s degree in computer science, engineering, or a related technical field

Tools

Entra ID

Active Directory

Okta

AWS

Azure

PowerShell

Python

Job description

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life‑changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We put people first and are looking for determined individuals to help make life better for people around the world.

Are you eager to make a significant impact in the cybersecurity field?

We are seeking a Security Ops Engineer role to infuse our team with innovative ideas and daring solutions. In this position, you will play a crucial role in delivering how our organization ensures secure, appropriate, and timely access to enterprise resources, while also supporting the capabilities that help us achieve and sustain our Identity and Access Management strategy. This role includes an on‑call rotation covering the weekends and country holidays to support our ‘follow the sun’ model across Kuala Lumpur, Cork, and the U.S. IAM teams.

What You'll Be Doing

As a Security Ops Engineer, you will bring a growth mindset, customer‑focused approach, and fresh perspectives to our team. You will be instrumental in shaping how our organization provides secure, appropriate, and timely access to enterprise resources. The role is a technical position responsible for supporting the company’s 24/7 identity authentication platforms and services and ensuring the secure and efficient support of identity and access services within our organization.

Responsibilities

• Execute processes for incident management, change management, problem resolution and continuous improvement that enable Identity services.
• Continuously monitor IAM authentication systems performance and health to ensure optimal operation. Perform regular maintenance tasks to prevent issues.
• Respond promptly to system alerts and incidents, troubleshoot issues, and implement solutions to restore services as quickly as possible.
• Manage and maintain all components of IAM authentication systems. Ensure that all systems are up‑to‑date with the latest patches and security updates.
• Analyze system performance metrics and make recommendations for improvements. Implement changes to enhance system efficiency and reduce downtime.
• Maintain detailed documentation of system configurations, procedures, and incident reports. Provide regular status updates and reports to management.
• Work closely with other IT teams, developers, and stakeholders to ensure seamless operation of services. Communicate effectively to resolve issues and implement changes.
• Assess current system capacity and plan for future growth. Ensure that resources are allocated efficiently to meet demand.
• Provide technical support to users as it pertains to issues and requests on Identity services.
• Support response to audit and compliance requests pertaining to Identity services.
• Develop and implement solutions to resolve identified problems. Ensure that solutions are tested and validated before deployment.
• Perform detailed root cause analysis and document findings. Develop and implement corrective actions to prevent recurrence.
• Proactively identify opportunities for process improvements and implement best practices to enhance problem management processes.

Basic Qualifications

• Bachelor’s degree in computer science, engineering, or a related technical field.
• 1‑3 years of proven experience in supporting, delivering, and securing Identity and Access Management services specifically with Entra ID, Active Directory and/or Okta.

Additional Preferences

• Experience with IT service management (ITIL).
• Understanding of authentication and authorization technologies and federated identity standards and protocols (multifactor authentication, certificate‑based authentication, LDAP Kerberos, OAuth, SAML, OpenID Connect).
• Experience developing solutions with PowerShell, Python, NodeJS, PHP or other development and scripting languages.
• Critical thinking and analytical reasoning skills.
• Good communication and presentation skills, and ability to adapt messaging for diverse audiences.
• Ability to work with a distributed and virtual team.
• An understanding of common services used in cloud‑based architecture, with experience in AWS and/or Azure, and awareness of cloud platform security and controls.
• Relevant certifications such as CISSP, CISM, or similar.

Accommodation and Equal Opportunity

Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form for further assistance. Any other correspondence will not receive a response.

Lilly does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability, or any other legally protected status. #WeAreLilly