SEA Industrial Coating Customer Service Manager

PPG; Petaling Jaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A global manufacturing company is seeking an experienced customer service professional to serve as a liaison between customers and the supply chain across the SEA region. The ideal candidate will have 5-8 years of experience in customer service, strong problem-solving skills, and familiarity with ERP systems like Oracle. This position focuses on ensuring customer satisfaction and timely order management.

Qualifications

• 5-8 years experience in customer service or planning in a manufacturing, industrial, or trading environment.
• Experience with ERP systems like Oracle preferred.
• Strong interpersonal skills and ability to manage stakeholders across different departments.

Responsibilities

• Act as a central point of contact for IC customers across SEA markets.
• Monitor and manage customer orders promptly using ERP systems.
• Support OTIF performance monitoring and reporting.

Skills

Customer Service

Problem-Solving

Interpersonal Skills

Attention to Detail

Tools

Oracle ERP

Job description

You will deliver high-quality customer service across the SEA region by being the primary liaison between regional IC customers, IC sales teams, and the supply chain function. You will ensure customer satisfaction through order processing, proactive issue resolution, and continuous improvement in service delivery across borders. You will be reporting directly to SEA Supply Chain Director.

Key Responsibilities

• Be a central point of contact for IC customers across SEA markets (e.g., Malaysia, Vietnam, Thailand, Indonesia).

• Monitor IC CSR team to process and manage customer orders promptly using Oracle systems.

• Monitor IC CSR team to meet customer requirements by routine order cycle management and supply chain activities.

• Monitor IC CSR team to manage order tracking, delivery follow-up, and respond promptly to customer inquiries and complaints.

• Support IC OTIF (On-Time-In-Full) performance monitoring and reporting.

• Collaborate with the commercial team to understand customer requirements and adapt service support accordingly.

• Escalate critical issues or recurring service failures and participate in cause investigations.

• Evaluate IC CSR team performance; improve poor performers and recognize good performers to enhance capability.

Qualifications

• 5-8 Yrs CSR or planning related experience related with MFG / Industrial / Trading in a regional or multi-country environment.

• Experience working with ERP systems (Oracle preferred).

• Strong interpersonal skills and ability to manage stakeholders across different departments and geographies.

• Detail-oriented with a proactive, problem-solving mindset.

About us:

Here at PPG we make it happen, and we seek candidates of the highest integrity and professionalism who share our values, with the commitment and drive to strive today to do better than yesterday – everyday.

PPG: WE PROTECT AND BEAUTIFY THE WORLD

Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. To learn more, visit www.ppg.com and follow @ PPG on Twitter.

The PPG Way

Every single day at PPG:

We partner with customers to create mutual value.

We are "One PPG" to the world.

We trust our people every day, in every way.

We make it happen.

We run it like we own it.

We do better today than yesterday – everyday.

PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow your career in an environment that provides a fulfilling workplace for employees, creates an environment for learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression. If you need assistance to complete your application due to a disability, please email [e-mail].

PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday.

Benefits will be discussed with you by your recruiter during the hiring process.

#LI-Onsite

PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply.

Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.

About us:

Here at PPG we make it happen, and we seek candidates of the highest integrity and professionalism who share our values, with the commitment and drive to strive today to do better than yesterday – everyday.

PPG: WE PROTECT AND BEAUTIFY THE WORLD
Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company.. To learn more, visit www.ppg.com and follow @ PPG on Twitter.

The PPG Way
Every single day at PPG:
We partner with customers to create mutual value.
We are “One PPG” to the world.
We trust our people every day, in every way.
We make it happen.
We run it like we own it.
We do better today than yesterday – everyday.

PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, sexual orientation, gender identity or expression. If you need assistance to complete your application due to a disability, please email [e-mail].

PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday.
Benefits will be discussed with you by your recruiter during the hiring process.