Sales & Support Consultant | Mandarin, Cantonese & English

Hunters International Sdn Bhd; Kuala Lumpur; On-site; MYR 150,000 - 200,000; Full time

Job summary

A digital transformation company is seeking a Sales & Support Consultant fluent in Mandarin, Cantonese, and English. The role involves resolving customer issues and upselling through chat. Applicants should have strong communication skills and basic technical knowledge. A monthly salary of MYR 3,800 is offered. This is a great opportunity for sales-driven candidates to enhance customer experiences in a dynamic team environment.

Qualifications

• Trilingual in English, Mandarin, and Cantonese.
• Ability to resolve customer issues effectively.
• Familiarity with DNS, TCP/IP, and FTP.

Responsibilities

• Answer and resolve customer issues across chat channels.
• Achieve individual performance targets including daily sales.
• Utilize client-based tools for customer management.

Skills

Strong written & verbal communication in English

Strong written & verbal communication in Mandarin

Strong written & verbal communication in Cantonese

Typing speed of 45 WPM with 90% accuracy

Proficient in CRM tools and accurate data entry

Skilled in upselling and cross-selling

Education

Minimum SPM or Diploma or Graduation Degree

Tools

CMS (WordPress/Joomla)

PHP

MySQL

Job description

Sales & Support Consultant | Mandarin, Cantonese & English

Job Openings Sales & Support Consultant | Mandarin, Cantonese & English

About the job

About Our Client:

Our client is a digital transformation and business process outsourcing company that helps companies improve operations, customer experiences, and efficiency through technologies like AI, automation, cloud engineering, and analytics.

Job Description

We are seeking sales-driven, trilingual (English, Mandarin & Cantonese) Tech Support & Sales Consultant who can excel in both phone and chat channels, thrive in a high-performance, target-driven environment, and deliver exceptional customer experiences in multiple languages.

Job Responsibilities

• Responsible for answering, resolving customer issues, and upselling through chat within a growing customer base.
• Identify and relate with various customer needs and scenarios.
• Provide customers resolution/consultation with cutting-edge solutions in a friendly, confident and knowledgeable manner.
• Remain updated in client and industry led processes, technology applications, utilities, and products.
• Utilize various client-based tools and applications for customer management and servicing.
• Transfer customers to appropriate departments when required.
• Achieve individual performance targets, which may include metrics such as Customer Availability, Net Promoter Score, and daily sales.
• Exhibit strong communication skills and excel at multitasking and prioritizing in a high-volume environment.
• Conduct data entry, documentation, and case management.
• Work and partner with others within a team-based environment.
• Achieve and maintain required metrics and goals.

Job Requirements

1. Communication Skills

• Strong written & verbal communication in English, Mandarin and Cantonese.
• High level of comprehension, conversation flow, and chat etiquette.
• Typing speed: 45 WPM with 90% accuracy.
• Language assessment score: 3.5 and above.

2. Technical Skills

• Basic knowledge of CMS (WordPress/Joomla), PHP, MySQL.
• Familiarity with DNS, TCP/IP, FTP, SSH, and common error resolution.
• Proficiency in CRM tools and accurate data entry.
• Professional and courteous communication across cultures.
• Ability to identify customer needs and offer appropriate solutions.
• Skilled in handling objections, upselling, and cross-selling.
• Strong ownership of customer interactions.

5. Other Skills

• Good understanding of client policies, escalation processes, and order management.
• Effective use of both internal and external systems/tools.
• Minimum SPM or Diploma or Graduation Degree.

Remuneration

MYR 3,800 (Basic Package)

Working Location

Kah Wai | [e-mail] | 012 233 3162 (WhatsApp text only)