Sales-Driven Customer Service Executive — Lead & Test Drive

Es Premium Holdings; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading automotive service provider in Malaysia is seeking a Customer Service Executive. This role focuses on handling inbound customer inquiries and securing test drive appointments while maintaining high customer service standards. Applicants should have a diploma or degree, be proficient in English and Bahasa Malaysia, and possess strong communication and sales skills. The position offers an opportunity for those with experience in sales support or customer service to join a dynamic team.

Qualifications

• Proficient in English and Bahasa Malaysia.
• Able to efficiently handle a high volume of customer inquiries.
• Experience in sales support or customer service is advantageous.

Responsibilities

• Handle inbound customer inquiries via various channels.
• Engage customers and secure test drive bookings.
• Maintain accurate customer data in CRM and prepare reports.
• Coordinate with sales team for smooth handover of leads.

Skills

Sales-driven mindset

Strong communication skills

Persuasion skills

Interpersonal skills

Time management

Education

Diploma or Degree in any field

Tools

Microsoft Excel

Google Sheets

CRM systems

Job description

A leading automotive service provider in Malaysia is seeking a Customer Service Executive. This role focuses on handling inbound customer inquiries and securing test drive appointments while maintaining high customer service standards. Applicants should have a diploma or degree, be proficient in English and Bahasa Malaysia, and possess strong communication and sales skills. The position offers an opportunity for those with experience in sales support or customer service to join a dynamic team.