Sales Coordinator / Executives

EUPFIN; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A dynamic company in Malaysia is seeking a Sales Coordinator to support the sales team by managing customer interactions and ensuring a smooth customer experience. Responsibilities include lead management, customer engagement, after-sales support, and teamwork across departments. The ideal candidate should have at least 2 years of experience, proficiency in English and Mandarin, excellent communication skills, and the ability to solve problems effectively. Benefits include an annual bonus, salary increment opportunities, and healthcare provisions.

Benefits

Annual bonus

Annual salary increment opportunity

Company activities (Company trip, Team building, Annual dinner)

Healthcare (Medical, Dental, Optical)

Qualifications

• Minimum 2 years of working experience in a related field.
• Ability to communicate effectively with customers via phone, email, and chat.
• Capacity to understand customer issues and provide prompt solutions.

Responsibilities

• Assist in lead management, order processing, and invoicing.
• Communicate with customers and address inquiries.
• Handle follow-ups, returns, and warranty claims.
• Maintain organized records and generate reports.
• Work with sales, marketing, and product teams.

Skills

Proficiency in English

Proficiency in Mandarin

Excellent Communication Skills

Problem-Solving Abilities

Empathy and Patience

Attention to Detail

Adaptability

Job description

Guided Growth – Hands‑on training to help you excel as a Sales Coordinator.

Global Exposure – Collaborate with companies across Southeast Asia.

Career Advancement – Learn, grow, and advance in a thriving company.

Great Rewards – Enjoy a competitive salary, benefits, and performance incentives.

Role and Responsibilities

As a Sales Coordinator / Customer Service, you will support the sales team by managing customer interactions, follow‑ups, and after‑sales support to ensure a smooth customer experience.

• Sales Support: Assist in lead management, order processing, invoicing, and maintaining sales records.
• Customer Engagement: Communicate with customers, address inquiries, and provide product information.
• After‑Sales Support: Handle follow‑ups, returns, replacements, and warranty claims to ensure customer satisfaction.
• Documentation & Reporting: Maintain organized records, generate reports, and analyze sales trends.
• Team Collaboration: Work with sales, marketing, and product development teams to ensure a smooth customer experience.

Requirements

• Proficiency in English & Mandarin is preferred to effectively communicate with Mandarin‑speaking clients.
• Minimum 2 years of working experience in a related field.
• Excellent Communication Skills: Ability to communicate effectively and professionally with customers through various channels such as phone, email, and chat.
• Problem‑Solving Abilities: Capacity to understand customer issues and provide prompt and effective solutions to meet their needs and resolve any concerns.
• Empathy and Patience: Demonstrated empathy toward customers' concerns and the patience to handle difficult situations with grace and professionalism.
• Attention to Detail: Strong attention to detail to accurately record customer information, orders, and interactions, ensuring a seamless experience for the customer.
• Adaptability: Flexibility to adapt to changing customer needs and business priorities, with the ability to multitask and prioritize tasks effectively in a fast‑paced environment.

Benefits

• Annual bonus
• Annual salary increment opportunity
• Company activity (Company trip, Team building, Annual dinner, Birthday celebration)
• Healthcare (Medical, Dental, Optical etc.)