Revenue Operations Specialist

Quantios; Serdang; On-site; MYR 80,000 - 110,000; Full time

Job summary

A SaaS company in Malaysia is seeking an experienced Revenue Operations Specialist. This role focuses on optimizing the HubSpot CRM and developing reporting capabilities in Power BI. The ideal candidate has 4-6 years of experience in revenue operations in B2B SaaS environments, strong skills in HubSpot and Power BI, and a solid understanding of B2B sales processes. Join us to help optimize our revenue operations infrastructure.

Qualifications

• 4-6 years of revenue operations experience in B2B SaaS environments.
• Strong experience with HubSpot and Power BI.
• Advanced Excel/Google Sheets capabilities.

Responsibilities

• Lead improvement of HubSpot CRM and data governance standards.
• Develop executive dashboards in Power BI for key metrics.
• Support implementation of sales automation tools.

Skills

HubSpot administration and optimization

Power BI dashboard development

Excel/Google Sheets

B2B sales processes

Tools

HubSpot Sales Hub

Power BI

Google Sheets

Job description

Overview

We are seeking an experienced Revenue Operations Specialist to join our fast-growing, private equity-backed SaaS business in the trust and corporate services sector. This is a critical role that will be responsible for optimizing our revenue operations infrastructure, with a primary focus on remediating and enhancing our HubSpot CRM system and building world-class reporting capabilities.

Responsibilities

CRM Management & Data Operations

• Lead comprehensive improvement of HubSpot CRM, addressing current data quality issues and implementing best practices
• Design and implement data governance standards to ensure ongoing data integrity
• Build and maintain automated workflows and sequences to streamline sales processes
• Manage deal desk operations, including complex pricing approvals and contract structuring
• Ensure seamless data flow between HubSpot and other business systems

Reporting & Analytics

• Develop and maintain executive dashboards in Power BI focused on key SaaS metrics including:
• ARR, MRR, and revenue growth metrics
• Churn rates, net revenue retention, and expansion metrics
• Sales pipeline health, conversion rates, and velocity
• Territory and rep performance analytics
• Create automated reporting processes to reduce manual effort and improve accuracy
• Provide actionable insights to leadership team through regular revenue performance analysis

Sales Operations

• Design and optimize sales processes to improve efficiency and effectiveness
• Implement and maintain sales automation tools and workflows
• Support sales forecasting accuracy through improved data capture and analysis
• Manage territory planning and quota setting processes
• Provide ongoing training and support to sales team on CRM usage

System Integration & Process Improvement

• Collaborate with IT and other stakeholders to ensure seamless system integrations
• Identify opportunities for process automation and efficiency improvements
• Support implementation of new tools and technologies as the business scales
• Maintain documentation of all processes and system configurations

Job Requirements

• 4-6 years of revenue operations experience, preferably in B2B SaaS environments
• Proven track record of HubSpot administration and optimization, including:
• Advanced knowledge of HubSpot Sales Hub, Marketing Hub, and Operations Hub
• Experience with HubSpot APIs and custom integrations
• Workflow automation and lead scoring implementation
• Strong experience with Power BI, including:
• Dashboard development and data visualization
• DAX formula creation and data modeling
• Integration with multiple data sources
• Advanced Excel/Google Sheets capabilities
• Understanding of SaaS metrics and business models
• Experience with deal desk operations and pricing tools
• Knowledge of data governance and quality management principle
• Strong understanding of B2B sales processes and methodologies
• Experience supporting subscription-based business models
• Knowledge of revenue recognition principles
• Understanding of private equity operating models (preferred)