Retail Store Manager

Famsy Sdn Bhd; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A rising Malaysian gifting and lifestyle brand is searching for a Retail Store Manager to oversee the daily operations of its retail outlets. Responsibilities include managing staff, driving sales performance, and ensuring excellent customer service. The ideal candidate will have 2–4 years of retail experience in a supervisory role, along with strong leadership and communication skills. This full-time role requires commitment to retail hours, including weekends, offering opportunities for career advancement within the company.

Benefits

Career progression opportunities

Supportive management

Qualifications

• Minimum 2–4 years of retail experience, preferably in a supervisory or store management role.
• Experience in hiring, training, and managing retail staff.
• Comfortable working retail hours, including weekends and public holidays.

Responsibilities

• Manage daily store operations, including opening/closing, staff scheduling, and shift handovers.
• Drive store sales performance and achieve monthly sales targets.
• Ensure excellent customer service and handle customer feedback or complaints.

Skills

Leadership

Communication

Problem-solving

Sales-driven

Customer-focused

Basic computer skills

Tools

POS system

Excel

Google Sheets

Job description

Company: Famsy Sdn Bhd

Location: Shopping Mall Retail Outlet

Employment Type: Full-time

Retail Store Manager

About the Role

We are looking for a responsible and driven Retail Store Manager to manage the daily operations and performance of all Famsy retail outlets. This role oversees sales results, staff management, customer experience, stock control, and is responsible for hiring & developing retail staff to support store growth.

Key Responsibilities

• Manage daily store operations, including opening/closing, staff scheduling, and shift handovers
• Drive store sales performance and achieve monthly sales targets
• Lead, motivate, coach, and recruit retail staff as required
• Conduct onboarding and basic training for new retail staff
• Ensure excellent customer service and handle customer feedback or complaints
• Execute promotions, price updates, and merchandising according to company guidelines
• Monitor stock levels, oversee stock receiving, transfers, and stock counts
• Ensure accurate cash handling, POS usage, and compliance with company SOPs
• Prepare daily sales and operational reports for management
• Liaise with mall management and head office on operational matters

Requirements

• Minimum 2–4 years of retail experience, preferably in a supervisory or store management role
• Experience in hiring, training, and managing retail staff
• Strong leadership, communication, and problem-solving skills
• Sales-driven and customer-focused mindset
• Comfortable working retail hours, including weekends and public holidays
• Basic computer skills (POS system, Excel / Google Sheets)

What We Look For

• Responsible, hands-on, and accountable
• Able to work independently and lead a team
• Positive attitude with strong execution skills

Why Join Famsy

• Be part of a growing Malaysian gifting & lifestyle brand
• Career progression opportunities within retail operations
• Supportive management and clear expectations