Retail Operations Manager (East Coast)

MVC Resources; Kuala Lumpur; On-site; MYR 70,000 - 100,000; Full time

Job summary

A retail management company is seeking a Retail Operations Manager in Kuala Lumpur to oversee store operations and enhance profitability. The role involves managing teams to achieve operational objectives, driving KPIs, and supporting store expansion. Candidates should have strong leadership, project management skills, and experience overseeing multiple retail outlets to thrive in a fast-paced environment. Effective communication and adaptability are essential in this position.

Qualifications

• Ability to adapt to changes in business operations.
• Strong leadership and decision-making skills.
• Experience overseeing multiple retail outlets preferred.

Responsibilities

• Oversee daily operations of retail stores.
• Drive KPIs & profitability.
• Coach sales teams to enhance business performance.

Skills

Flexibility

Leadership

Project management

Communication skills

Data analysis

Business acumen

Job description

The Retail Operations Manager oversees the day-to-day operations of retail stores to ensure efficiency, profitability, and customer satisfaction. This role involves managing area managers and store staff, optimizing sales, ensuring compliance with company policies, and implementing strategies to improve performance.

Key Responsibilities

• Achieve operational objectives.
• Drive KPIs & profitability.
• Work closely with area managers to ensure smooth operations.
• Coach sales teams to enhance business performance.
• Support store expansion plans.
• Conduct business analysis & prepare presentations.
• Manage and develop people effectively.
• Liaise with key departments for business improvement strategies.
• Implement strategic marketing plans.

Conduct regular store visits across the region.

Requirements

• Flexibility to adapt to changes in business operations.
• Strong leadership and decision-making ability.
• Motivated self-starter with the ability to work independently and collaboratively.
• Resourceful and solutions-oriented.
• Excellent project management skills with the ability to multi-task.
• Strong written and verbal communication skills.
• Proficiency in analyzing and synthesizing data.
• Strong business acumen with a solid understanding of retail KPIs.
• Experience overseeing approximately 35 or more retail outlets is highly preferred.