Retail Operations Manager

GlobeHire; Johor Bahru; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading retail company based in Singapore is seeking a Malaysian Operations Manager. This role involves overseeing retail operations, managing P&L performance, and leading a dynamic team. Candidates should have significant retail management experience, strong leadership skills, and be proficient in English, Chinese, and Malay. Competitive salary and bonuses are offered along with career advancement opportunities.

Benefits

Competitive salary of S$4,000

Performance bonuses

Work Permit application support

Career advancement opportunities

Qualifications

• 5+ years of retail management experience, preferably in fashion or lifestyle.
• 3–4 years of experience in managing teams.
• Strong ability to mentor and develop high-performing teams.
• Solid understanding of P&L management.

Responsibilities

• Oversee day-to-day retail operations ensuring efficient service.
• Manage P&L performance to meet sales targets.
• Train and motivate staff to cultivate teamwork.
• Implement systems for operational efficiency.
• Analyze performance for continuous improvement.
• Collaborate on business development projects.

Skills

Leadership skills

Retail management

P&L management

Organizational skills

Problem-solving abilities

English proficiency

Chinese proficiency

Malay proficiency

Job description

Our client is Singapore’s preferred destination for all things sun-safe and stylish. As the company continues to grow, they are seeking a highly capable Malaysian Operations Manager to join their team and play a key role in driving service and operational excellence.

(This is an onsite role based in Singapore.)

Key Responsibilities

• Oversee day-to-day retail operations across outlets, ensuring smooth, efficient, and customer-focused service delivery.
• Take full ownership of P&L performance, implementing strategies to achieve sales and profitability targets in alignment with senior management.
• Lead, train, and motivate staff, fostering a culture of teamwork, accountability, and professional growth.
• Design, coordinate, and implement operational systems that enhance efficiency and deliver consistent excellence in customer experience.
• Monitor and analyze operational performance, providing insights and recommendations for continuous improvement.
• Collaborate with management on business development initiatives, promotions, and strategic projects.

Required Skills & Experiences

• Minimum 5 years of proven retail management experience, preferably within fashion, lifestyle, or consumer goods.
• 3–4 years of experience managing people.
• Strong leadership skills with a demonstrated ability to develop, mentor, and retain high-performing teams.
• Solid understanding of P&L management and experience in executing strategies to drive sales growth.
• Proactive, resourceful, and hands-on, with strong ownership of results.
• Proficiency in English, Chinese, and Malay is preferred to effectively liaise with diverse staff and customers.
• Strong organizational and problem-solving abilities, with an eye for operational details and process improvements.

Preferred Skills & Experiences

• Experience in fashion retail is highly recommended.

Why Apply

• Competitive starting salary of S$4,000 per month.
• Attractive monthly performance bonuses based on individual and store performance.
• Work Permit application support for successful candidates requiring sponsorship.
• A dynamic, supportive work environment with opportunities for career advancement.

Interview Process

1–2 online interviews → Face-to-face interview in Singapore