Reservations Manager

Minor International; Johor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A luxury hospitality brand is seeking a Reservations Manager in Johor, Malaysia. The successful candidate will lead the reservations team, ensuring adherence to standards and optimizing guest experiences. Candidates should have a degree in hotel management and possess at least three years of relevant experience in hotel reservations. The role emphasizes upselling and effective use of hotel technology.

Qualifications

• Three years experience in hotel reservations and rooms division.
• Familiar with the technology used in hotel operations.
• Understanding of regional and local market dynamics.

Responsibilities

• Drive performance of the reservations team.
• Ensure adherence to SOPs and monitor team performance.
• Assist in inventory management for reservations.

Skills

Hotel operations technology

Upselling

Revenue management

Team training and coaching

Education

College degree in hotel management

Tools

PMS

RMS

Job description

Company Description

A luxury hospitality brand for modern travellers, Anantara connects guests into genuine places, people and stories through personal experiences and heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.

Job Description

As Reservations Manager you will drive the performance of the reservations team on property. You will ensure that all SOP's are being adhered to, responsible for training and coaching the team members and monitoring their performance.

You will further be responsible for maintaining and improving reservations operations to ensure a high degree of accuracy in guest reservations, maximising revenue opportunities and satisfaction of guests and team members. You will ensure monitoring of daily arrivals for all guest requests to be carried out and communicated to. You will drive the communication to other relevant departments, all realistic expectations of guests are met, and reservations are honoured.

You will assist Revenue Management with inventory management, including maintenance of allotments, group blocks, and rate codes in all applicable systems. You will take personal responsibility for driving up-selling within the property and to ensure optimal use of all distribution channels, e.g. IBE, GDS, Tour Operators, Small Luxury Hotels, Regional and Corporate Sales Offices.

Qualifications

• College degree in hotel management
• Three years experience in hotel reservations and rooms division
• Familiar with the hotel operations available technology (PMS & RMS) and all distribution channels.
• Understand the dynamics of regional & local market, local competitors and events of the destination