Remote Technical Support Engineer - CAD & Engineering Apps

SOFtronix; Johor Bahru; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading technology solutions provider in Johor Bahru is seeking a Technical Support Engineer to assist customers with software and system installations, conduct troubleshooting, and document solutions. The ideal candidate will have proven experience in technical support and a relevant Bachelor's Degree in Engineering or IT. Responsibilities include addressing customer requirements, guiding installations, and following up on feedback. The role demands strong problem-solving skills and a customer-oriented attitude.

Qualifications

• Proven work experience as a Technical Support Engineer or similar role.
• Hands-on experience with Windows environment.
• Working knowledge of 3D software, CAD design software, or similar.

Responsibilities

• Address customers' requirements and provide solutions.
• Guide customers through installing software and system applications.
• Conduct remote troubleshooting.
• Research for solutions to resolve issues.

Skills

Problem-solving skills

Multitasking

Customer-oriented attitude

Remote troubleshooting

Education

Bachelor's Degree in Electronics Engineering/Electrical Engineering/Mechanical Engineering/Information Technology/Mathematics Science

Tools

3D software

CAD design software

Engineering software

Job description

A leading technology solutions provider in Johor Bahru is seeking a Technical Support Engineer to assist customers with software and system installations, conduct troubleshooting, and document solutions. The ideal candidate will have proven experience in technical support and a relevant Bachelor's Degree in Engineering or IT. Responsibilities include addressing customer requirements, guiding installations, and following up on feedback. The role demands strong problem-solving skills and a customer-oriented attitude.