Remote Customer Service Exec — English & Mandarin

LK Lazy Kitchen Sdn Bhd; Remote; MYR 100,000 - 150,000; Full time

Job summary

A technology-focused kitchen service in Malaysia seeks a Customer Service Executive to provide remote support for clients. Ideal candidates should be fluent in English and Mandarin, possess basic computer skills, and be self-disciplined. Responsibilities include handling customer inquiries via chat and email, assisting with CRM setups, and troubleshooting technical issues. This role offers a supportive work-from-home environment along with benefits including annual leave and training provided.

Benefits

Annual Leave

EPF

SOCSO

EIS

Training Provided

Qualifications

• Fluent in English and Mandarin (spoken and written) is a must.
• Experience in customer service, SaaS, or technical support is an advantage.
• Basic knowledge of CRM systems is helpful but not required.

Responsibilities

• Respond to customer inquiries via WhatsApp, chat, and email.
• Assist clients with CRM setup and configurations.
• Troubleshoot technical problems and guide customers clearly.

Skills

Fluent in English

Fluent in Mandarin

Basic computer skills

Self-discipline

Job description

A technology-focused kitchen service in Malaysia seeks a Customer Service Executive to provide remote support for clients. Ideal candidates should be fluent in English and Mandarin, possess basic computer skills, and be self-disciplined. Responsibilities include handling customer inquiries via chat and email, assisting with CRM setups, and troubleshooting technical issues. This role offers a supportive work-from-home environment along with benefits including annual leave and training provided.