Customer Experience Manager

Jobgether; Remote; MYR 100,000 - 150,000; Full time

Job summary

A healthcare consultancy is looking for a Client Success Manager to enhance client relationships within the clinical trial space. This role involves managing a portfolio of accounts, driving service excellence, and translating client needs into actionable plans. Ideal candidates will have a bachelor's degree and 3-7 years of relevant experience. The position offers remote work, a collaborative environment, and a competitive compensation package with professional development opportunities.

Benefits

Opportunity to work remotely

Collaborative work environment

Competitive compensation package

Professional development opportunities

Flexible working hours

Qualifications

• Bachelor’s degree required; life sciences preferred.
• 3–7 years of experience in Clinical Project Management or Clinical Research.
• Outstanding communication skills, including fluent English.
• Strong organizational skills with high attention to detail.

Responsibilities

• Manage a portfolio of sponsor and client accounts.
• Drive service levels for sponsor requests.
• Translate sponsor goals into delivery plans.
• Maintain reliable data and report on key metrics.

Skills

Communication skills

Organizational skills

Client relationship management

Attention to detail

CRM proficiency

Education

Bachelor’s degree (life sciences preferred)

Tools

CRM software

Reporting software

Job description

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Client Success Manager - REMOTE. In this role, you will be crucial in enhancing the overall client relationships within the clinical trial space. You will drive the client experience by maintaining high service levels, managing account portfolios, and ensuring that all commitments are executed on time and with the utmost quality. Your ability to translate client needs into actionable plans will be key to success in this position. Your work will ensure clients receive exceptional service and foster long‑lasting partnerships. Join us to make a difference in the healthcare landscape.

Accountabilities

• Manage a portfolio of sponsor and client accounts, leading recurring calls, business reviews, and ad‑hoc engagements.
• Drive responsiveness and service levels for sponsor requests, communicating with accuracy and awareness of business risks.
• Translate sponsor goals into cross‑functional delivery plans.
• Maintain reliable data in CRM and operational systems, reporting on account status and key metrics.
• Develop presentations, progress decks, and documentation to support sponsors and partners.
• Collaborate with Clinical Operations to identify and advocate improvements for sponsor experience.
• Support account renewals and expansion by demonstrating value delivered.

Requirements

• Bachelor’s degree required; life sciences preferred.
• 3–7 years of experience in Clinical Project Management, Clinical Research, or healthcare program management.
• Experience leading communication with external stakeholders, including handling urgent inquiries.
• Outstanding communication skills, including fluent English and real‑time Q&A abilities.
• Strong organizational skills with high attention to detail and ownership.
• Familiarity with oncology trial processes and privacy regulations like HIPAA/GDPR is a plus.
• Proficient in using CRM and productivity tools, with strong skills in reporting software.

Benefits

• Opportunity to work remotely from anywhere.
• Collaborative work environment with a team‑focused culture.
• Access to cutting‑edge tools and resources.
• Professional development opportunities to advance your career.
• Competitive compensation package and performance bonuses.
• Flexible working hours to support work‑life balance.

Why Apply Through Jobgether?

We use an AI‑powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role’s core requirements. Our system identifies the top‑fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre‑contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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