Regional Tech Support Lead (AVP) – CitiConnect

Citigroup; Pahang; On-site; MYR 200,000 - 250,000; Full time

Job summary

A global financial services company is seeking a Regional Team Manager for its Technical Support team in Malaysia. This role involves directly managing a cross-regional team, enhancing client experience, and ensuring high performance. Candidates should have leadership experience, a strategic mindset, and technical acumen, particularly in banking products such as API integrations and SWIFT. The position offers an opportunity to mentor future leaders and drive continuous improvement in client services.

Qualifications

• Experience managing cross-regional teams to achieve business goals.
• Ability to coach and mentor future leaders within the organization.
• Strong understanding of treasury and cash management products.

Responsibilities

• Directly manage a cross-regional team for improved client experience.
• Create and execute a strategic vision focused on KPIs.
• Drive change and support global team through product enhancements.

Skills

Leadership

Strategic vision execution

Client communication

Technical acumen

Cross-regional team management

Tools

SWIFT

API integration

Job description

A global financial services company is seeking a Regional Team Manager for its Technical Support team in Malaysia. This role involves directly managing a cross-regional team, enhancing client experience, and ensuring high performance. Candidates should have leadership experience, a strategic mindset, and technical acumen, particularly in banking products such as API integrations and SWIFT. The position offers an opportunity to mentor future leaders and drive continuous improvement in client services.