Regional Program Manager

Schneider Electric; Petaling Jaya; On-site; MYR 120,000 - 200,000; Full time

Job summary

A leading global energy management company in Petaling Jaya is seeking a Regional Program Manager for the Cloud and Service Provider Segment. The ideal candidate will possess substantial customer engagement experience and lead operational execution of complex, multi-geography projects. This role emphasizes digital tools and strategic alignment with client needs, driving operational excellence. Join us to make an impact in sustainability and digital transformation. Apply today!

Qualifications

• Minimum of 8 years managing large, complex, multi-geography projects.
• Experience in developing and managing aligned projects with strategic account direction.
• Strong internal network for cross-functional collaboration.

Responsibilities

• Lead operational execution of account strategy.
• Manage development process for tools and applications.
• Support complex project collaboration with execution teams.

Skills

Customer engagement experience

Operational excellence

Digital tools proficiency

Communication skills

Strategic thinking

Education

PMP certification

Tools

Smartsheet

Microsoft Suite

Job description

In Schneider Electric everything we do promotes progress and sustainability for all — our colleagues, customers, partners, and the communities and societies where we live and work. From the products, software, and services driving the digital transformation of energy management and automation to corporate citizenship and volunteer activities, we make an impact by helping people and organizations become more resilient and efficient, more electric and digital.

Which is where you come in. Working at Schneider Electric means working toward a cleaner, better world. You're part of a global team built on inclusion, mastery, purpose, action, curiosity, and teamwork, turning sustainability ambitions into actions.

This position is for a Regional Program Manager for the Cloud and Service Provider Segment. This role demands a professional with substantial customer engagement experience, who can drive operational excellence to our strategic clients by driving alignment and execution of the account strategy.

The Program Manager provides a pragmatic approach to the relationship through accountability, actions, and digital dashboards. The Program Manager creates the processes and vision to provide a customer‑centric and consistent full life cycle experience across business units & geographies through digital playbooks and customer dashboards. The Program Manager works very closely with the Strategic Account Executive, Key Account Manager and the customer.

Overview

• Highly Motivated Leader: As a proactive and transformational leader, the Program Manager drives alignment and collaboration across cross‑functional and global teams.
• Influential Communicator: With the ability to articulate the program strategy effectively, the Program Manager influences key decision makers.
• Digital Transformation: The Program Manager introduces and leverages digital playbooks and customer dashboards to enhance alignment and accountability.

Essential Functions

• Operational Strategy Execution: Lead the operational execution of the account strategy, ensuring alignment with business goals and customer expectations.
• Strategic Vision: Proficient in considering long‑term impact, anticipating future needs, and strategically selecting initiatives that yield broad and lasting effects.
• Development Process Management: The global program manager manages the development process for tools, applications, and functional specifications.
• Continuous Improvement: Implement best practices globally to standardize experiences, ensuring consistency and efficiency within the account.
• Growth Initiatives: Drive and track growth initiatives, including specific customer‑requested projects.
• Value Differentiation: Continuously disrupt and innovate to create additional value for our clients.
• Quarterly Business Reviews (QBR): Take ownership of the operational component of QBRs, providing insights and driving improvements.
• Global Integration: Support the integration of the account across all Business Units, fostering collaboration and knowledge sharing.
• Complex Project Support: Collaborate with execution and tendering teams on complex projects.
• Digital Playbook: Document and implement a digital playbook to guide operational processes.
• Customer Needs Management: Coordinate and manage operational customer needs and escalations.
• Customer‑Facing Dashboards & Trackers: Build interactive dashboards for clients to monitor key metrics and track progress.
• Local Onboarding Support: Assist local country teams during onboarding to ensure awareness of account details, resource needs, and technical requirements for success.

Key Performance Indicators

• Operational Digitization: Execute and digitize the operational plan to achieve growth goals.
• Customer Satisfaction: Implement improvements to enhance customer satisfaction within the account.
• Digital Transformation: Document and roll out the playbook, action trackers and customer dashboards to enhance operational efficiency.
• Optimization: Identify opportunities to improve cost‑to‑serve metrics.

Experience & Qualifications

• Experience: Minimum of 8 years managing large, complex, multi‑geography projects.
• Program Management: Proven experience in developing and managing projects or programs aligned with strategic account direction.
• Customer Facing Experience: Substantial experience leading customer facing meetings, seminars, business reviews, or programs expected.
• Internal Network: Strong internal network and ability to collaborate across functions.
• Risk Anticipation: Ability to identify gaps and anticipate risks.
• Digital Proficiency: Experience with digital tools and transformation initiatives.
• Software Proficiency: Experience using Smartsheet and Microsoft Suite of Products.
• Communication Skills: Strong communication and influencing abilities.
• Strategic Thinking: Innovative mindset and strategic thinking.
• Organizational Skills: Effective organizational skills are a key requirement.
• Action‑Oriented: Proactive and action‑driving mindset.
• Time Management: Ability to prioritize and manage multiple requests/issues.
• Flexibility: Adaptability to changing priorities.
• Collaborative Attitude: Openness to team ideas and positive collaboration.
• Cultural Sensitivity: Awareness of local business culture.
• Business Acumen and Commercial Awareness: Understanding of business operations, market dynamics, and long‑term impact.
• Technical Assimilation: Ability to quickly learn and understand complex technical information regarding data center products and solutions.
• Leverage SMEs: Utilize Subject Matter Experts (SMEs) when necessary to enhance understanding.
• Data Center Knowledge: Foundational understanding of data centers and their equipment.
• Certification (Advantageous): PMP certification.

Let us learn about you! Apply today.

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric – apply today!

€36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World’s most sustainable corporations

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