Quality L&D Manager: Elevate Hotel Service Standards

Hotel Mandarine Regency; Malaysia; On-site; MYR 60,000 - 80,000; Full time

Job summary

A luxury hotel chain in Malaysia is seeking a Learning & Development Manager – Quality to oversee the establishment of training initiatives and quality standards across the hotel. The successful candidate will develop training programs, conduct audits for service quality, and ensure consistency in brand values. Only candidates with a Bachelor's degree in Hospitality and 3–5 years of relevant experience will be considered. Excellent communication and analytical skills are necessary for this role, which also offers various health benefits to team members.

Benefits

Complimentary nights at hotels

Health benefits

Wellness programmes

Qualifications

• Minimum 3–5 years of training or quality assurance experience in the hotel industry.
• Strong knowledge of hotel operations and service standards is required.
• Experience handling Quality Assurance audits is a plus.

Responsibilities

• Develop and implement the annual Training Plan for the hotel.
• Conduct training needs analysis across all departments.
• Lead the hotel’s Quality Assurance programme.
• Champion the hotel’s brand values and service culture.
• Maintain all L&D and QA documentation for audit readiness.

Skills

Presentation skills

Analytical skills

Communication skills

Training systems proficiency

Motivational ability

Education

Bachelor's degree in Hospitality or related field

Tools

MS Office

Job description

A luxury hotel chain in Malaysia is seeking a Learning & Development Manager – Quality to oversee the establishment of training initiatives and quality standards across the hotel. The successful candidate will develop training programs, conduct audits for service quality, and ensure consistency in brand values. Only candidates with a Bachelor's degree in Hospitality and 3–5 years of relevant experience will be considered. Excellent communication and analytical skills are necessary for this role, which also offers various health benefits to team members.