Quality Coach: Agent Performance & Training

Teleperformance USA; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading global outsourcing company in Kuala Lumpur is looking for a Quality Coach to provide interaction monitoring support and enhance agent development through effective coaching. The role includes conducting quality assessments and collaborating with managers to improve performance across various locations. Candidates must have strong communication skills and proficiency in Microsoft applications. This position requires flexibility for shift work and a focus on quality improvement.

Qualifications

• Excellent communication and presentation skills.
• Ability to manage and develop a team across multiple sites.
• Proficiency in English/Malay or Mandarin.

Responsibilities

• Communicate with managers and employees to share insights.
• Coach agents to improve quality on a daily basis.
• Conduct audits and assessments to uphold quality standards.

Skills

Communication skills

Team-oriented

Self-motivated

Organizational skills

Customer Service skills

Tools

Microsoft Word

MS Excel

MS PowerPoint

MS Outlook

Job description

A leading global outsourcing company in Kuala Lumpur is looking for a Quality Coach to provide interaction monitoring support and enhance agent development through effective coaching. The role includes conducting quality assessments and collaborating with managers to improve performance across various locations. Candidates must have strong communication skills and proficiency in Microsoft applications. This position requires flexibility for shift work and a focus on quality improvement.